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All Accor

Global hotel management, franchising, loyalty program

Assistant Manager

Food & Beverage Operations ManagementPosted on Nov 10
Full-timeMontreux, SwitzerlandNo salary listedIn-person

About the Job

Requirements

  • Five years of experience in the restaurant industry.
  • One year of experience in a team-supervision role.
  • A recognized diploma in service.
  • Fluency in written and spoken French and English.
  • Previous experience with a point-of-sale system.
  • Facility with computer tools, including Word, Excel, Outlook, and payroll systems.
  • Team-supervision skills.
  • Ability to work flexible hours and nights.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Ability to focus on customer needs while remaining calm and courteous.
  • Ability to stand and walk throughout the work period, and to lift and carry loads constantly.
  • Ability to kneel, push, pull, and lift frequently, and to use stairs and ramps occasionally.

Responsibilities

  • Provide consistently professional, welcoming, and engaging service.
  • Replace the Manager during their absence.
  • Assist the Manager with daily operations of Montreux Jazz Café and Funky Claude’s Bar and ensure service standards are followed.
  • Supervise, manage, train, motivate, recognize, and develop café and bar employees.
  • Know the concepts and histories of Montreux Jazz Café and Funky Claude’s Bar, including the festival and its founder.
  • Create a positive and safe working environment.
  • Organize daily and monthly meetings.
  • Ensure employees know the standards and the events at the hotel and in the region.
  • Know the café and bar menus and promotions thoroughly.
  • Retrieve the previous day’s stock from the cellar each morning, check the slip, and sign it.
  • Participate in service and ensure it runs smoothly.
  • Handle customer requests and complaints promptly and in accordance with procedures and regulations.
  • Take reservations.
  • Recommend food and wine pairings to customers.
  • Help renew the café and bar menus.
  • Assist with beverage and food stock and cost controls.
  • Help establish restaurant revenue targets and implement actions to exceed them.
  • Participate in daily cash-register and restaurant closing procedures.
  • Prepare schedules and forecasts.
  • Participate in the hotel’s food and beverage training.
  • Participate actively in food and beverage meetings and lead information sessions.
  • Handle administrative requests.
  • Use Opera Cloud.
  • Work with the Manager on action plans following Opinion Survey, Leading Quality Assurance, and Voice of Guest results, and follow through on results.
  • Participate in employee recruitment using SmartRecruiters.
  • Know and apply Leading Quality Assurance technical and emotional standards, and ensure they are applied.
  • Help establish service objectives for finances, customer satisfaction, and employee engagement, and implement actions to exceed them.
  • Check employees’ presentation.
  • Participate actively in departmental inventories.
  • Keep the employee profile on Ines up to date.
  • Participate in an annual performance review with the Manager.
  • Follow health and safety, ergonomic, hygiene, and sanitation requirements, along with departmental and company policies, procedures, and service standards.
  • Perform other assigned duties.

Desired Qualifications

  • Experience in a four- or five-star hotel.
  • Knowledge of a third language.
  • Knowledge of Opera Cloud.
  • Passion for mixology.
  • Creativity, innovation, and awareness of current trends to offer contemporary experiences.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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