Job Description

We are seeking a Compliance Program Manager to support the continued advancement of our Unacceptable Use and Appeals Programs. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will support the Customer Onboarding & Management team by leading the design, development, and implementation of detective measures to enable proper detection and ongoing review as part of the KYC program. You will collaborate with Compliance Leads and other business stakeholders to ensure our program complies with all applicable laws and regulations across jurisdictions. You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You Will:

• Evaluate current policies, operational processes and procedures to ensure compliance with applicable laws, regulations and industry best practices
• Identify and evaluate compliance requirements for new and existing products or features
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Make recommendations for and execute on process improvements and procedure updates for the Unacceptable Use and Appeals programs
• Draft and maintain relevant documentation and content for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures
• Communicate the progress of and oversee the end-to-end implementation of each operational change to leadership and relevant stakeholders
• Operate as a go-to person (e.g. directly responsible individual) and key decision maker on all matters relevant to the compliance program 
• Stay apprised of regulatory developments, industry trends and Block roadmaps to drive decisions

Qualifications

• 6+ years as a project or program manager with direct experience in BSA/AML compliance and operations or 8+ years in relevant KYC role
• A strong analytical and metrics driven approach to create substantiated solutions
• Strong knowledge in compliance regulations, risks and typologies 
• Superb organization skills with the ability to manage competing priorities
• Excellent verbal and written communication skills
• Adaptability in an agile and fast-paced environment
• Ability to execute independently and work with team members of all levels 
• A mindset to deliver results proactively, resourcefully, and methodically

Even Better:

• Relevant industry certifications (CAMS, CFE, CFCS, CRCM)
• Experience with SQL and/or Looker