RCG

Textile manufacturer with domestic brands

Tier 3 IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSt. Petersburg, FL, USA$28.85 - $31.25 /hrIn-person

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, or a related field is required.
At least 4 years of hands-on experience with software testing and validation is required.
A strong background in Tier 3 or senior-level IT support is required; enterprise or government experience is preferred.
Proficiency in software packaging, deployment, and license management is required.
Experience with cloud-based enterprise solutions such as Google Workspace is required.
In-depth knowledge of Windows operating systems, system imaging, and endpoint management is required.
Experience supporting and managing organizational mobile devices is required.
The candidate must be able to troubleshoot, document work, communicate verbally and in writing in English, manage multiple priorities while following established procedures, work independently, and maintain confidentiality and security protocols.
The candidate must meet client-specific background check requirements.
The candidate must be able to lift up to 75 pounds on occasion.

Responsibilities

Design, develop, and maintain a centralized software repository for internal users and IT staff.
Package and deploy applications in hybrid local/cloud environments.
Ensure software compatibility, license compliance, and cross-platform functionality.
Provide administrative support for cloud-based tools such as Google Workspace.
Support users with software installation, operation, and updates.
Manage approximately 54 mobile devices, including provisioning, lifecycle management, security, and technical support.
Ensure compliance with organizational mobile device policies.
Provide advanced IT support and resolve escalated technical issues.
Troubleshoot complex hardware and software issues and conduct root cause analysis.
Perform system imaging, endpoint patching, and mobile device troubleshooting.
Develop and maintain standard operating procedures, lead small-scale technical projects, and support Windows workstation environments as a technical escalation point.
Support a geographically dispersed user base of approximately 225 customers and work alongside Tier 2 and Tier 3 technicians.
Travel locally occasionally as required.

Desired Qualifications

Experience in a federal or multi-site IT environment is preferred.
Familiarity with hybrid cloud infrastructure and service management tools is preferred.
Prior experience supporting government agency end users is preferred.

Tier 3 IT Support Technician

RCG · St. Petersburg, United States · Full-time · Posted 2026-09-30

Salary: USD 28–31

Workplace: on_site

Department: Information Technology

Description

Location: St. Petersburg, FL – Full-Time, on-site
Hourly Range: $28.85 – $31.25/hour

Who We Are

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed.

We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs.

Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements.

The Opportunity

This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff.

You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

Requirements

What You’ll Do

Lead Software Testing, Approval & Deployment

Design, develop, and maintain a centralized software repository for internal users and IT staff.
Package and deploy applications in hybrid local/cloud environments.
Ensure software compatibility, license compliance, and cross-platform functionality.
Provide administrative support for cloud-based tools such as Google Workspace.
Support users with software installation, operation, and updates.

Mobile Device Management

Serve as the primary mobile device manager for approximately 54 devices.
Oversee provisioning, lifecycle management, security, and technical support.
Ensure compliance with organizational mobile device policies.

Tier 3 Service Desk Support

Provide advanced IT support and resolve escalated technical issues.
Troubleshoot complex hardware and software issues; conduct root cause analysis.
Perform system imaging, endpoint patching, and mobile device troubleshooting.
Develop and maintain SOPs; lead small-scale technical projects.
Support Windows workstation environments and act as a technical escalation point.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on experience with software testing and validation.
Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
Proficiency in software packaging, deployment, and license management.
Experience with cloud-based enterprise solutions (e.g., Google Workspace).
In-depth knowledge of Windows OS, system imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities while following established procedures.
Strong verbal and written communication skills in English.
Ability to work independently and maintain confidentiality and security protocols.

Preferred

Experience in a federal or multi-site IT environment.
Familiarity with hybrid cloud infrastructure and service management tools.
Prior experience supporting government agency end users.

Work Environment

Full-time, office-first role based in St. Petersburg, FL.
Hybrid schedule may be approved after probationary period, pending performance and client approval.
Occasional local travel may be required.

Physical Demands

Must be able to lift up to 75 lbs on occasion.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

RCG, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation/gender identity, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Wellness Resources

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About the Company

RCG

Textile manufacturer with domestic brands

RCG (Royal Classic Mills (P) Ltd.) is a textile and apparel company with multiple domestic brands, including Classic Polo and Smash. It operates in India with a group turnover of about Rs. 440 crore and runs four own domestic brands. The company produces and sells clothing under its brands, focusing on men’s wear and casual fashion through its own distribution channels. The products work as branded apparel—design, manufacture, and sale of garments that customers choose in retail stores or via distributors. What sets the company apart is its portfolio of four in-house brands and a strong domestic market position in India, supported by an established distribution network and brand recognition of Classic Polo and Smash. The goal of the company is to grow its market presence in India, expand its distribution, and increase sales and profitability while leveraging its four owned brands in the apparel segment.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: India
Founded: 1992

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