Customer Success Manager
About the job
- Completed studies in Business Administration or a comparable qualification and have relevant professional experience.
- Familiar with B2B customer development – ideally in the customer success field – and tracking all customer needs.
- Used to working in a fast-paced, international environment and able to manage multiple projects and processes simultaneously.
- Experience with CRM/CSM tools (e.g., Salesforce), (optional) accounting tools (e.g., DATEV), and (optional) logistics tools (e.g., TMS/TNT).
- Optional: Already gained experience in project management.
- Fluent German and English skills; French skills are a plus.
- Be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us.
- Develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.
- Always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan.
- Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence.
- Where appropriate, network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development.
- Optional: Already gained experience in project management.
- French language skills are desirable.
About the company
A11 embeds its team of experienced operators into fast-growing tech companies to act as an external operations team that drives internal growth. By working alongside founders and business leaders, A11 helps scale various functions from within the client organization, using hands-on, in-house leadership to accelerate expansion. The product works by integrating its operators into the client’s teams, taking on operational roles and driving change across functions such as growth, product, and operations, effectively serving as interim management and growth consulting. What sets A11 apart from competitors is its bench of operators who have already scaled companies to billion-dollar valuations and its ability to embed deeply into a company’s day-to-day operations, rather than offering purely advisory services. Its goal is to help founders navigate rapid growth, optimize scaling processes, and build the operational capabilities needed to achieve large-scale success.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
2025
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Simplify's Take
What believers are saying
- A11’s Berlin recruiting stayed hot, with 45-plus live roles in September 2026.
- ARX Robotics raised a €42 million Series A after A11 built its team.
- Trade Republic launched new trading technology in July 2026, sustaining A11 relevance.
What critics are saying
- Clients internalize A11’s playbook, shrinking recurring demand by 2027.
- A11 still depends on founder-led relationships, especially Jan Miczaika and Moritz Claussen.
- Losing Trade Republic or Sennder would break the reference flywheel and threaten viability.
What makes A11 unique
- Jan Miczaika and Moritz Claussen bring Wooga and cargo.one scaling credibility.
- A11 embeds operators directly inside clients, not an external slide-deck consultancy.
- Public proof points include Trade Republic, Sennder, and ARX Robotics team builds.
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Benefits
Flexible Work Hours
Paid Vacation
Holiday Breaks?
Remote Work Options
Wellness Program
Company News
Weekly news - week of september 7, 2026. Investors continue to back fund operations with a new raise in the past week. Data providers are opening distribution channels, senior commercial hires signal a go-to-market push, and AI remains a roadmap priority. New & updated products. Specter has introduced Specter Agent, an AI agent that sources companies, researches markets and runs repeatable workflows across its private-market intelligence and the web. CAIS has released a set of platform enhancements spanning its CAISey assistant, new capital markets capabilities and expanded integrations. ROYC has launched an AI agent that lets GPs and fund administrators query committed capital, calls, distributions and compliance records in natural language. Taghash has released a WhatsApp deal-flow agent that reads inbound pitch decks in context, matches them to existing deals and files attachments and activity to the right record automatically. Drooms has brought full Q&A and user and permission management to its mobile app, letting deal teams run the Q&A process and manage access from a phone. qashqade has enabled natural-language AI querying of its private markets platform through the Model Context Protocol, with no additional plugins or tooling required. FINTRX has launched Fin, an always-on AI agent that surfaces advisor moves, allocation shifts, filings and M&A activity inside email, Slack, Teams and calendar tools. Deal activity. Fundcraft has raised €12m in growth financing co-led by Riverside Acceleration Capital and CCAP Investments, taking total capital raised to €40m. Partnerships & integrations. Intapp has released a DealCloud with Celeste plug-in for ChatGPT for Financial Services, letting deal teams query their firm's client, deal, investor and relationship records from within ChatGPT. Datasite is integrating with Rogo so dealmakers can run Rogo AI tools on live, permissioned Datasite deal content without exporting documents. iConnections has brought Carta into its Get Verified programme, so Carta fund-manager clients can share independent, administrator-sourced performance data directly with allocators researching them. Tracxn has made its private-market intelligence accessible directly inside ChatGPT using the Model Context Protocol, enabling plain-language queries within AI workflows. Quantios has expanded its partnership with Laserfiche specialist Manx Business Solutions to add intelligent document management around its Quantios Core platform for trust and corporate services firms. CB Insights now distributes select private-markets datasets through Nasdaq Data Link, aimed at closing the disclosure gap for institutional investors. New clients. Quantium alongside A11, has been selected by European VC Project A Ventures (c.€1.2bn platform) to rebuild its data foundation, delivering faster reporting and AI-ready data. Chronograph has been adopted by lower-middle-market PE firm Renovus Capital Partners (c.$2.5bn AUM) to automate portfolio data collection, valuations and reporting. Office & personnel. Arcesium has named Brian Rosenberg President, Revenue and Commercial, appointing him to its Executive Committee to lead go-to-market and client development; he was previously President and CRO at Wilshire Indexes. PitchBook has appointed Brian LaMonica as General Manager and Managing Director of its New York office to drive commercial growth. Titanbay has hired Ludovico Buffo to build partnerships with Italian banks, wealth managers and asset managers. Vendor research & whitepapers. Axial has published its 2H 2026 M&A Outlook survey, in which 91% of dealmakers expect competition to hold or increase, only 45% of buyers will stretch on valuation, and 57% cite valuation gaps as the top reason deals failed. Altus Group has released its Q2 2026 US commercial real estate report, showing dollar volume rising faster than deal count, with a breakdown of which sectors captured the most capital. Forge has released Future Private, produced with Charles Schwab, a data-driven report on the trends shaping private markets and their growing role in the broader capital markets. Fintent has published a healthcare M&A propensity analysis flagging biotech and pharma (2.02x) and therapy and rehabilitation (1.52x) as the sub-sectors most primed for dealmaking against a 0.98x sector baseline. Did Holland Mountain Group forget something? Do you have vendor news to share? Holland Mountain Group want to know! Please reach out to Holland Mountain Group at [email protected] Thinking about your data and tech stack? Holland Mountain Group can help! Holland Mountain Group help LPs & GPs find the system, supplier or market data provider that is best-suited for their current and future needs. Get in touch with its team today.