Quality Supervisor

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

Position Summary

The Quality Supervisor provides day-to-day leadership and direction for quality activities within the manufacturing operation. This position is responsible for ensuring products and processes meet established quality requirements, supporting effective execution of the Quality Management System, and driving improvements that reduce defects, scrap, rework, production interruptions, and customer quality concerns.

The Quality Supervisor leads and develops Quality associates, coordinates inspection and containment activities, supports structured problem solving and corrective action, and partners with Operations, Engineering, Supply Chain, and other functions to improve manufacturing quality. The position promotes quality at the source, continuous improvement, and consistent adherence to established quality standards.

Duties and Responsibilities

Quality Operations

·       Supervise daily Quality activities, including receiving, in-process, and outgoing inspection.

·       Assign and prioritize daily work for Quality associates based on production requirements, quality risks, and inspection needs.

·       Ensure inspection methods, equipment, gauges, documentation, and quality records are properly utilized and maintained.

·       Monitor quality performance, including rejects, scrap, rework, supplier quality issues, customer returns, and allowances.

·       Identify and communicate quality trends, recurring issues, and areas requiring corrective action.

·       Coordinate containment, inspection, and corrective-action activities when nonconforming products or processes are identified.

·       Ensure nonconforming material is appropriately identified, controlled, and dispositioned in accordance with established requirements.

·       Provide immediate direction when products or processes do not meet established quality requirements, including initiating containment and escalating significant concerns through appropriate leadership channels.

Problem Solving & Continuous Improvement

·       Lead and participate in structured root-cause analysis and corrective-action activities.

·       Use quality data and statistical techniques to identify trends, recurring defects, and improvement opportunities.

·       Partner with Operations and Engineering to reduce defects, scrap, rework, and production interruptions.

·       Support Lean Manufacturing and Six Sigma improvement initiatives.

·       Promote quality at the source by coaching associates on identifying, containing, communicating, and escalating quality abnormalities.

·       Monitor corrective actions to ensure they are completed and sustained.

Quality Systems & Compliance

·       Implement, support, and ensure compliance with established Quality Assurance policies, procedures, standards, and business-system requirements.

·       Support internal and external Quality Management System audits and related follow-up activities.

·       Ensure inspection and quality records are maintained accurately.

·       Ensure gauges and other measurement equipment used by the team are appropriate for inspection requirements and properly controlled.

·       Support Engineering changes and product releases by helping ensure appropriate inspection methods, equipment, and gauges are available.

·       Provide practical guidance to associates regarding established quality standards and requirements.

Customer & Supplier Quality

·       Support investigation, containment, root-cause analysis, corrective action, and follow-up for customer quality concerns.

·       Coordinate with manufacturing teams to address quality issues and implement corrective actions.

·       Participate in supplier and internal quality improvement activities.

·       Communicate significant quality concerns, trends, containment status, and corrective-action progress to appropriate leadership.

People Leadership

·       Supervise, coach, train, and develop Quality associates.

·       Establish daily work priorities and provide clear direction and expectations.

·       Ensure associates are properly trained on inspection methods, quality standards, procedures, and applicable equipment.

·       Reinforce safe work practices and adherence to established company policies and procedures.

·       Provide timely coaching and feedback to support associate development and accountability.

·       Promote teamwork, problem solving, continuous improvement, and ownership of quality.

·       Support effective communication between Quality associates, Operations, Engineering, and other functions.

Skills and Abilities

·       Strong working knowledge of manufacturing quality principles, inspection methods, and quality systems.

·       Knowledge of ISO-based quality systems and statistical quality techniques.

·       Demonstrated ability to lead, coach, train, and develop associates in a manufacturing environment.

·       Strong problem-solving and root-cause-analysis skills.

·       Ability to interpret specifications, drawings, quality standards, and inspection requirements.

·       Ability to analyze quality data and identify trends and improvement opportunities.

·       Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing environment.

·       Strong verbal and written communication skills.

·       Ability to communicate quality requirements effectively across different levels and functions of the organization.

·       Ability to teach and explain technical quality concepts to others.

·       Strong interpersonal, organizational, and teamwork skills.

·       Working knowledge of Lean Manufacturing and Six Sigma principles preferred.

Knowledge and Experience

·       3–5 years of manufacturing quality experience, including experience with inspection, quality assurance, structured problem solving, corrective action, quality systems, or continuous improvement.

·       Previous lead or supervisory experience in a manufacturing environment preferred.

·       Experience with root-cause analysis and corrective-action methodologies preferred.

·       Experience working within a formal Quality Management System preferred.

·       Experience with statistical quality techniques, Lean Manufacturing, or Six Sigma methodologies preferred.

Education

·       Associate’s degree in a related technical or business field preferred; equivalent manufacturing, quality, or supervisory experience may be considered.

Work Environment

·       Manufacturing environment with potential exposure to wood dust and cabinet-making-related materials.

·       Exposure to hot and cold conditions associated with a non-climate-controlled manufacturing environment.

·       Required Personal Protective Equipment includes eye and hearing protection.

Physical Requirements

·       Frequent speaking, hearing, near and far vision, and use of hands for inspection and related activities.

·       Frequent bending, twisting, grasping, and repetitive hand or wrist movements.

·       Work may require sitting, standing, walking, stooping, crouching, kneeling, climbing, reaching, pushing, pulling, and carrying.

·       Must be able to lift up to 50 pounds.

·       Reasonable accommodations will be considered for qualified applicants with disabilities.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].