Enterprise Resiliency Officer

Enterprise Resiliency Officer

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Enterprise Resiliency Officer to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Corporate Real Estate & Business Services

We are a global team that harnesses our collective expertise to manage the firm’s vast corporate real estate portfolio. We take an innovative approach to supporting the firm’s core businesses and day-to-day operations while driving commercial and operational efficiencies. In all aspects of what we do, we stay true to our values of teamwork and service excellence to foster a dynamic workplace. In addition to real estate, we are responsible for corporate security, business continuity and resiliency, and business services, such as conference room management and employee relocations.

Job Purpose

Act as Enterprise Resiliency Officer with primary responsibility for the Business Continuity Management Program to focus on collaborating with AIG Business Units in the implementation of robust resiliency plans. Such plans will be required to anticipate, address and to mitigate the effects of various business interruptions within APAC region by:

• Conducting business impact analysis on business processes
• Business continuity/ disaster recovery planning and carrying out testing exercises,
• Monitoring major incidents/ events and activating incident management strategies
• Adopting and using enterprise resiliency tools and
• Fostering awareness of business continuity management and disaster recovery in the organization

Job Responsibilities

• Collaborates with Country BC Leads to implement various enterprise-wide business continuity/ resiliency related programs and priorities that are governed by the AIG Enterprise Resiliency Policy and Standards.
• Collaborates with Country BC Leads in performing risk assessment, planning and implementing recovery strategies recover business critical business processes/functions and applications.
• Collaborates with country business continuity coordinators (BCCs)/ and the disaster recovery team to ensure plans are updated and reviewed. 
• To learn and to be well versed with using related the AIG resiliency tools required for the programme and implementation support. To be the local subject matter expert for the business units.
• Participates with business units on various types of physical and tabletop exercise such as business continuity test, call tree test and disaster recovery testing.
• Familiarize with new Enterprise Resiliency Policies and Standards to be implemented
• Collaborates with business units to actively monitor any major events that disrupts business and threaten life safety. This includes natural disasters, security and technology related incidents. Management and monitoring of incidents/ events that may occur outside of office hours.
• Keep in touch with BCCs on priorities and information sharing by having regular meetings.
• Attends meetings outside of normal hours as and when required due to time zone differences.
• Supports the APAC Regional Head as required
• Engagement on audit and regulatory examinations where required

Key Relationships

Internal Interactions
(Within the Organization)

• Global Resiliency Team
• Global Program Manager
• Global Incident Management Team
• Country Business Continuity Coordinators
• Country Resiliency (BC or DR) Managers
• Global ITDR Team
• ITDR Advocates and Leads

External Interactions
(Outside the Organization)

• Strategic Major Outsourced Service Providers (MOSP)

Required Skills and Experiences

Educational Qualification

• Primary or Secondary degree in a related technical discipline, e.g. Computer Science
• DRII CBCP or similar certification is preferred
• ITIL, PMP or similar certification will be added advantage

Specific Qualifications

• Minimum 5+ years of experience in Business Continuity Management, preferably with Disaster Recovery Experience
• Minimum of 1 year project management experience in global organizations
• Ability to relate and work with people in different culture and background
• Good in communicating and presenting
• Prior experience in an international or regional environment preferable
• Working knowledge of General Insurance or Financial Services preferable

Total Experience

• Good oral and written communication skills in English
• Has good time management and ability to multitask different priorities
• Involvement in implementing Business Continuity Management related programs
• Exposed and experienced in managing actual BC events or incidents
• Must be able to work independently, make decisions where appropriate and provide suggestions or solutions
• Proficient in using Excel and Powerpoint in daily work
• Ability to perform data analysis using tools such as Excel Power Query or Power BI will be added advantage

#LI-SK1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

IT - Information TechnologyAIG Technologies (Malaysia) Sdn Bhd