Rentokil

Global pest control and hygiene services

Base Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeThrissur, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor’s degree or equivalent in a related area is required.
At least 5 years of experience in sales or operations is required.
Team-handling and problem-solving skills are required.

Responsibilities

Generate new business opportunities and implement the operations strategy and plan to establish cost-effective service delivery and achieve assigned profit-and-loss targets.
Manage cost, people, and customer relationships while ensuring timely, precise service delivery and continuous resource optimization.
Collaborate with internal teams and external stakeholders as part of a multifunctional team.
Plan and achieve segment-wise revenue in accordance with the annual operating plan and meet monthly base or branch revenue targets.
Ensure profitable business performance and expand services in selected segments.
Implement corporate credit policy within stipulated timelines.
Convert the built-up database into business and pursue expansion and new business development.
Execute systems and processes for base or branch operations, including operations, finance, inventory, and speed applications.
Analyze competitor activity, plan responses, and report findings to reporting authorities.
Ensure on-time service delivery and identify service gaps, prevent recurrence, and implement monitoring, audit, and improvement plans.
Manage customer contact and relationships to achieve retention targets for RBU and CBU customers.
Increase productivity by managing sales and service colleagues.
Monitor and control costs, including manpower and chemical or material consumption, and ensure proper equipment use.
Budget effectively to achieve a good return on investment at the base or branch.
Ensure services are delivered on time according to scheduled visits, minimize backlog services, and support timely renewals.
Ensure SCP devices remain active and are used for all service delivery.
Monitor operations key performance indicators with the operations team and service planners to achieve branch operations targets.
Ensure operations teams use materials according to the SRF and cost sheet; brief the operations team on cost-sheet details and material use.
Ensure sales are visible in iCABS for planning and execution through Service Companion; enter new sales in SRA promptly, and coordinate service scheduling with service planners without committing service schedules to customers.
Ensure complaints are addressed on time as prescribed.
Build awareness of safety, health, and environment requirements.
Ensure branch or base compliance with human resources, training, safety, health and environment, PN, and ATEX policies.
Work with other functions and hold regular branch or base meetings to review team performance; maintain transparency when appraising subordinates.
Build team capability and manage retention of sales and service colleagues.
Complete statutory requirements on time and ensure compliance with company policies.
Communicate company policies and relevant matters clearly and promptly within the branch.
Ensure supporting documents related to appointments are sent by the branch.
Maintain a harmonious and equal-opportunity working environment in the branch or base.
Handle subordinate grievances.
Monitor and ensure employee training and evaluations are completed according to job requirements.
Recruit qualified employees and maintain a candidate pool to meet branch needs.
Create growth plans for top performers and develop a second line for each position.
Deliver base or branch key performance indicators, faster-response targets, root-cause analysis, and CVC outcomes.
Achieve base or branch profit-and-loss targets, service productivity, gross sales, jobbing and product sales targets, total sales revenue, and customer retention targets.
Monitor Customer Voice Counts and Your Voice Counts progress.

Base Manager - Thrissur Base

Rentokil Initial · Thrissur, India · Full-time · Posted 2025-09-05

Workplace: on_site

Department: Sales / Business Development

Description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The Base Manager/Branch Manager is responsible to generate new business opportunities and to ensure implementation of operations strategy & plan in order to set up a best in class, cost effective service delivery and achieve assigned P&L targets. Also has to maintain High level of engagement in cost management, people management and customer management. Additionally, he must deliver relentless execution of on time service with precision and at pace, and continuous process of optimising the resource.
The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

SALES, OPERATIONS & CRM

Planning and achieving segment-wise revenue (CBU/RBU/etc.) as per annual operating plan. Ensure the revenue target is achieved.
Achieve revenue target of the base/branch with consistent performance on monthly basis
Ensure profitable business performance and expansion of Rentokil PCI’s services in selected segments.
Ensure corporate credit policy is implemented within stipulated timelines
Convert the built-up database into business and look for expansion and development of new business
Effective execution of systems and processes as per the guidelines to optimise the base/branch operations. This includes Operations, Finance and inventory systems, and speed apps
Analyse competitor ’s activity and plan strategies to meet the challenges and report timely to the Reporting authorities
Ensure on-time Service delivery every time with precision and at Pace
Identify service GAPs and ensure non-recurrence of the same by implementing continuous monitoring, audit and improvement plans.
Effective customer contact management and customer relations to achieve the target customer retention of both RBU and CBU.
Increase productivity by effectively managing sales and service colleagues
Monitor and control costs such as manpower, chemical/material consumption and ensure proper use of equipment.
Ensure effective budgeting to yield good ROI at the base/branch
Ensure all the services are delivered ON TIME as per the static visits & ensure minimum backlog services helping in ON TIME RENEWAL
Ensure SCP devices should be active at all times & should be used for all service delivery
Regular monitoring the operations KPI with operations Team & Service Planners in order to achieve the branch operations KPIs
Ensure materials are utilised as per the SRF and Cost sheet by Operations teams without any deviations
Briefing the Operations team on the cost sheet along with details of material utilisation.
Ensuring all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling
Ensure complaints are attended on time as prescribed

Overall Administration

To build awareness of SHE (Safety, Health & Environment)
Ensure compliance to policies are effectively followed in the Branch/Base including- HR, Training, SHE, PN, ATEX
Work closely with other functions and conduct regular base/branch meetings to review the performance of all team members. Maintain transparency with the subordinates while appraising them.
Build capability of base/branch teams and manage sales & service colleague retention
Ensure all statutory requirements are complied with on time
Conveying company policies & relevant matters within Branch in clear terms on time.
Ensure all supporting documents pertaining to appointments are sent by Branch.
Ensure compliance to statutory requirements and company’s policies.
Ensuring the branch/base is working in a congenial and harmonious working atmosphere, ensuring equal opportunity to work, earn incentive and perform
Handling grievances of subordinates
Monitoring & ensuring that employee training and evaluations are fulfilled as per job requirement.
Recruitment of qualified employees & creating a pool for meeting branch needs.
Work out growth plan for top performers in the branches / development of 2nd line for each position

Key Result Areas:

Base/Branch KPI’s
Faster Response – 2/24: 98/100, Root cause analysis and CVC
P&L – Base/Branch Target and Service Productivity
Achieving Gross sales, jobbing and product sales targets
Achieving Total Sales revenue
Customer retention
Customer Voice Counts
Your Voice counts progress

Competencies (Skills essential to the role):

Deliver results : Need to deliver what’s required
Act Commercially : Uses business thinking
Manage Self : Manage own emotions
Coach and Develop : Coach and Develop by giving practical support Work with Others : Work with Others being a team player
Display leadership : Display leadership through communicating expectations & direction

Requirements

Educational Qualification / Other Requirement:

Bachelor’s Degree (or its equivalent) in a related area and Minimum of 5 Years Experience in Sales or Operations, Team Handling & Problem Solving Skills.

Role Type / Key working relationships:
People Manager
The role will be working closely with Divisional Leadership Team, Branch Sales, Operation and all support function team to meet the objectives of the organisation.

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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