DCIM Software Solutions Coordinator
About the job
- A bachelor's degree in a technical discipline or equivalent experience.
- Three years of experience providing customer support for complex technical solutions in a data center environment.
- Basic technical knowledge of data center and facility IT components and interconnections, including servers, blade systems, network switches, rack power distribution units, air conditioning, uninterruptible power supplies, and single- and three-phase power.
- Basic knowledge of data center networks and protocols, including TCP/IP, VLANs, SNMP, and Modbus.
- Basic knowledge of structured cabling components and concepts, including patch panels, fiber, and copper.
- Basic knowledge of VMware vSphere ESX/ESXi virtual-machine configuration and control.
- General database and T-SQL knowledge, including PostgreSQL.
- Ability to edit and work with AutoCAD and Visio drawings.
- Knowledge of data center surveys and audits.
- Ability to adapt, multitask, and manage changing priorities.
- Ability to learn and apply new skills quickly.
- Good oral, written, and interpersonal communication skills, with the ability to adjust communication style for different audiences.
- Ability to collaborate continuously on intra-departmental process improvement.
- Ability to work flexible hours.
- Triage incoming support tickets, add notes and next steps, and distribute tickets to the appropriate Services and Support team members.
- Review cases escalated from Technical Support to Engineering, identify troubleshooting gaps and information needed by Engineering, and identify customer workarounds.
- Monitor trends in user issues and escalate them as necessary with proper documentation.
- Serve as the point of contact for DCIM software support questions from the Technical Support Team.
- Identify, diagnose, and resolve software defects, performance issues, and technical problems.
- Conduct testing and debugging to ensure software quality and stability.
- Identify DCIM problem statements, propose solutions, and define scopes of work with project plans under supervision.
- Create and maintain troubleshooting guidelines and solution-path documentation, keeping it current and accessible to the Technical Support Team and clients when needed.
- Assist with deploying software solutions to various environments and beta testers, ensure smooth transitions, and monitor post-deployment performance.
- Resolve escalated tickets with professional responses.
- Conduct customer ticket reviews when necessary.
- Advanced knowledge of Microsoft Office Suite, including Outlook, Word, Excel, Visio, Project, and Teams.
- Knowledge of conference software, Freshdesk, Jira, Slack, and web-browser configurations.
- Advanced database SQL knowledge.
- Data center certifications such as DCI or DCIM.
- Leadership or personality-profile training.
- Container installation experience with Docker and Kubernetes.
- AngularJS knowledge.
About the company
Sunbird Software provides DCIM software that helps data center operators manage facilities, assets, workflows, and services from a single platform. It focuses on real user scenarios to streamline tasks, reducing reliance on emails and spreadsheets and replacing multiple point tools with a cohesive system. The product consolidates asset tracking, change management, work orders, capacity planning, and service delivery to automate tasks and improve visibility. The goal is to simplify data center operations, lower costs, and improve service availability through easy deployment, use, and maintenance.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Piscataway Township, New Jersey
Founded
2015
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Simplify's Take
What believers are saying
- April 25, 2025 dcTrack 9.2.3 added APIs, bulk port editing, and carbon charts.
- UniversalConnector G2 deepens switching costs by synchronizing data across multiple enterprise systems.
- Mayflex began selling Sunbird in April 2025, creating a new channel for customers.
What critics are saying
- Haberer-Longville v. Sunbird Software, Inc. filed in 2026 adds legal distraction and settlement costs.
- DCIM remains a niche budget line, pressuring renewal growth against Schneider and Nlyte.
- Connector failures or bad asset syncs can destroy trust and trigger account churn fast.
What makes Sunbird Software unique
- dcTrack 9.2.3 unifies assets across ServiceNow, Cisco ACI, and Equinix SmartView.
- Sunbird sells DCIM as a real-time source of truth for ports and circuits.
- Mayflex’s March 2025 pan-European deal expands Sunbird’s reach across Europe.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Work Hours
Remote Work Options
Paid Vacation
Tuition Reimbursement
Company News
New Release Enables a Single Pane of Glass for More Complete Technology Asset ManagementPISCATAWAY, N.J., April 28, 2025 /PRNewswire-PRWeb/ -- Sunbird Software, a global innovator in second-generation Data Center Infrastructure Management (DCIM) software, today announced the general availability of dcTrack® release 9.2.3.dcTrack 9.2.3 includes a new enhanced UniversalConnector G2. This feature provides bidirectional integration between dcTrack and multiple systems such as ServiceNow®, Cisco ACI®, and Equinix SmartView®, enabling data center professionals to synchronize assets and their attributes across different systems in real time."Many organizations struggle with siloed data about their technology and IT assets. They are looking for a single pane of glass for all their infrastructure across all their sites and need a way to keep asset data synchronized across systems," said Herman Chan, President and CEO of Sunbird Software. "The new UniversalConnector G2 makes dcTrack the single source of truth while reducing manual effort, improving data accuracy, and supporting data-driven collaboration across teams."With the new UniversalConnector G2, customers now have an easy and flexible way to synchronize all asset details, including their associated ports and circuits, across various third-party tools and platforms. The new capability offers independent filters for creating and updating assets, giving customers greater versatility in managing and merging their disparate data. Additionally, static data mapping provides consistency across integrated systems, reducing manual entry and improving operational efficiency.The new UniversalConnector G2 supports multiple external platforms simultaneously
Mayflex has announced a pan European distribution agreement with Sunbird.
"Deploying N+1 redundant power supplies are an important part of maintaining uptime and service availability," said Herman Chan, President, Sunbird Software. "Having an indication that a redundant power supply may have an issue is both mission-critical and minimizes risk."
AKCP, the world's oldest and largest supplier of networked wired and wireless sensor solutions collaborated with Sunbird DCIM at Data Center World Singapore to display wireless sensors combined with the power of Sunbird's DCIM software.
AKCP, the world's oldest and largest supplier of networked wired and wireless sensor solutions collaborated with Sunbird DCIM at Data Center World Singapore to display wireless sensors combined with the power of Sunbird's DCIM software.1 2 Sunbird and AKCP at DCW Singapore 2023 AKCP sensorProbeWT wireless sensor deviceEnd-- Data Center World (DCW) Singapore was held between October 11-12, 2023 at Marina Bay Sands Convention Center. Exhibitors from across the globe were present including AKCP and Sunbird DCIM. AKCP presented their wireless sensor technology with cabinet thermal maps . Utilizing a proprietary communications protocol developed by AKCP, known as Wireless Tunnel™, it is the first LoRa™ based sensor monitoring solution designed specifically for the data center and critical infrastructure monitoring.The sensorProbe+Wireless Tunnel (SP-WT) radio device connects with up to 4 of AKCP's intelligent sensors. On display at DCW Singapore the SP-WT was connected with cabinet thermal maps which monitor the temperature and humidity of server racks at the front and rear, top middle and bottom. ∆T is calculated from these values allowing hotspots and cold spots to be identified.It is well known that hotspots in a data center can lead to downtime