Full-Time

Senior Software Developer

Rust

Narvar

Narvar

201-500 employees

SaaS platform for post-purchase customer experience

No salary listed

Remote in Canada

Remote

Must be in Canada; working hours aligned to EST/EDT or PDT/PST.

Category
Software Engineering (1)
Required Skills
Rust
NoSQL
AWS
Google Cloud Platform

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Requirements
  • Located in Canada and able to work within EST/EDT or PDT/PST hours
  • Have built and operated distributed systems in production
  • Have deep hands-on Rust experience (not just experiments or side projects)
  • Understand where Rust shines — and where it doesn’t
  • Are comfortable reasoning about concurrency, async systems, and correctness guarantees
  • Have experience designing APIs and data contracts that evolve safely over time
  • Have worked with relational and/or NoSQL databases at scale
  • Have deployed and operated services in AWS or GCP (We are a GCP Shop though!)
  • Take initiative naturally and are comfortable operating with ambiguity
  • Communicate clearly and make tradeoffs explicit
Responsibilities
  • Design and build high-correctness Rust services that sit on critical platform paths
  • Introduce Rust into areas where safety, determinism, and performance are essential
  • Own systems from architecture → implementation → rollout → operations
  • Make real decisions around concurrency, async boundaries, data integrity, and failure modes
  • Work across service boundaries in a polyglot environment (Rust alongside other stacks)
  • Collaborate with product, design, and frontend engineers to build systems that are technically sound and product-aware
  • Improve reliability, observability, and system behavior through design, not just patching
  • Mentor other engineers and raise the bar on system quality and ownership
Desired Qualifications
  • You’ve worked in startup or high-ownership environments
  • You’ve owned systems in production, including on-call responsibility
  • You’re comfortable moving across the stack when needed (backend-first, full-stack aware)
  • You’ve influenced architecture by earning trust, not by mandate
  • You use modern tooling (including AI-assisted workflows) to increase leverage, not outsource thinking
  • (Note: we care about outcome and judgment, not how flashy your tools are.)

Narvar provides a SaaS platform for post-purchase customer experience that helps retailers and brands manage order tracking, proactive messaging, and easy returns. The product works by integrating with more than 300 carriers worldwide and offering over 50 pre-built integrations with various sales channels, enabling merchants to present clear delivery expectations, send automated updates, and streamline the returns process. Unlike many competitors, Narvar emphasizes a broad carrier and channel network, global reach (North America, Europe, and Asia Pacific), and a strong roster of well-known brands to deliver consistent, transparent post-purchase communication across regions. The primary goal is to improve customer loyalty and satisfaction by making post-purchase interactions predictable, informative, and convenient for shoppers.

Company Size

201-500

Company Stage

Series C

Total Funding

$64M

Headquarters

San Francisco, California

Founded

2012

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Simplify Jobs

Simplify's Take

What believers are saying

  • January 2026 NAVI expands automation across delivery issues, refunds, returns, and exchanges.
  • March 2025 Shield and Shipping Protection create new revenue streams from fraud and claims.
  • January 2025 leadership additions, Harish Mohan and Jim Emerich, sharpen revenue and finance execution.

What critics are saying

  • AfterShip and parcelLab undercut Narvar with faster launches and lower-priced tracking stacks.
  • Glassdoor reviews mention quiet layoffs in 2025, signaling morale risk and execution drag.
  • If retailers consolidate post-purchase into platforms like Shopify or AfterShip, Narvar loses standalone relevance.

What makes Narvar unique

  • Narvar owns post-purchase CX across tracking, returns, fraud, and shipping protection.
  • IRIS powers NAVI and Assist using 74 billion touchpoints and 2 billion parcels.
  • SFCC, Shopify, Stripe, Adyen, and PayPal integrations speed enterprise deployments.

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Benefits

Hybrid Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

4%
PR Newswire
Mar 25th, 2025
Narvar Unveils Strategic Integrations And Platform Enhancements At Shoptalk 2025

LAS VEGAS, March 25, 2025 /PRNewswire/ -- SHOPTALK – At Shoptalk 2025, Narvar, the #1 platform for intelligent personalization "Beyond Buy," announced significant advancements designed to help retailers optimize operations, enhance customer loyalty, and drive sustainable growth.Seamless Post-Purchase Integration with Salesforce Commerce CloudNarvar has deepened its integration with Salesforce Commerce Cloud (SFCC) to deliver a frictionless post-purchase experience. Retailers can now offer even and uneven exchanges, allowing customers to pay or receive refunds for price differences when selecting new items. This functionality is compatible with most major payment processors, including Stripe, Adyen, and PayPal. With this enhancement, retailers can retain up to 40% of return sales while streamlining the exchange process, fully implemented in less than three weeks.Enhanced Returns and Exchanges Insights for Shopify RetailersNarvar has introduced a reimagined analytics dashboard for Shopify retailers that provides actionable insights into returns and exchanges. This enhancement improves data accuracy and usability, enabling retailers to refine their returns strategies, optimize logistics, and reduce costs. This upgrade helps retailers make data-driven decisions that improve both customer satisfaction and operational efficiency.Introducing PDX: A Unified Platform for Seamless PersonalizationNarvar also introduced PDX, a unified post-purchase experience platform that makes it easier for retailers to scale personalization and deliver a consistent, seamless user experience.Narvar Expands Post-Purchase Optimization with AI-Powered Returns Management, Fraud Prevention, and Shipping ProtectionIn a separate, major announcement today, Narvar introduced Shield, an AI-powered returns management and fraud prevention solution, and Shipping Protection, a new solution addressing lost, stolen, and damaged deliveries

CO/AI
Jan 9th, 2025
Narvar launches AI platform using data from 42 billion customer interactions to enhance retail experiences

Narvar launches AI platform using data from 42 billion customer interactions to enhance retail experiences.

Narvar
Jan 9th, 2025
Narvar Introduces IRIS: The AI Engine Powering the Future of Post-Purchase; Launches Narvar Assist as Its First IRIS-Powered Solution

SAN FRANCISCO - January 9, 2025 - Narvar, the #1 platform for intelligent personalization "beyond buy," today unveiled IRIS (Intelligent Retail Insights Service) and Narvar Assist, its first implementation.

FashionNetwork.com
Jan 7th, 2025
Narvar appoints Harish Mohan as chief revenue officer

Retail intelligence platform Narvar announced on Monday the appointment of Harish Mohan as president and chief revenue officer (CRO).

FashionNetwork.com
Oct 31st, 2024
Narvar names new CFO

Retail intelligence platform Narvar announced on Thursday the appointment of Jim Emerich to the role of chief financial officer, effective October 21.