INACTIVE
Full-Time
Customer Love Associate
Remote, Bilingual, French/English
Posted on 4/7/2024
Sustainable women's clothing and accessories
Consumer Goods
Junior
Remote in USA
Required Skills
Communications
Customer Service
Requirements
- 1 year of experience utilizing French and English language in a professional work
- Minimum 1 year of customer service experience
- Strong written and verbal communication skills in both English and French, across all customer service channels including email, chat, and text messaging
- Smart, incredibly organized, and driven toward excellence
- Passionate about Reformation's mission and products
- Excited to work at a fast-growing company
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task big or small
- Able to meet deadlines consistently while juggling multiple tasks
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
Responsibilities
- Provide consistently magical customer service across all customer service
- Exceed customer expectations by developing creative solutions to problems and working across teams to solve them
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Facilitate feedback loop with other internal teams such as Merchandising, Technology, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different
Reformation specializes in sustainable women's clothing and accessories, utilizing deadstock and eco fabrics in their vintage-inspired designs. The company operates the first sustainable factory in Los Angeles and transparently tracks and shares the environmental impact of each product.
Company Stage
Series B
Total Funding
$37M
Headquarters
Vernon, California
Founded
2009
Growth & Insights
Headcount
6 month growth
↓ -5%1 year growth
↑ 36%2 year growth
↑ 80%INACTIVE