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Indie Campers

Global RV rental platform and marketplace

Rental Customer Adviser

Field SalesConfirmed live in the last 24 hours
Full-timeHamburg, GermanyIn-person

About the Job

Requirements

  • One to three years of required experience in customer service, sales, hospitality, rental, or automotive work.
  • Strong communication skills and a customer-oriented approach are required.
  • Ability to understand and explain technical systems in recreational vehicles and other vehicles is required.
  • A practical, flexible, and solution-oriented approach under pressure is required.
  • Experience with rental systems is required.
  • Organizational ability, attention to detail, and a proactive approach to customers and leads are required.
  • A Class B driver's license is required.
  • English proficiency is required; German proficiency is an advantage.
  • Ability to stand, walk, and move around the depot for extended periods is required.
  • Ability to lift or carry light to medium-weight objects weighing 10–15 kg is required.
  • Willingness to work outdoors in varying weather conditions is required.
  • Flexibility to work weekends, public holidays, and peak-season periods is required.
  • Ability to handle customers professionally and calmly in different emotional situations is required.

Responsibilities

  • Carry out rental check-ins, check-outs, vehicle orientations, and ongoing customer support during rentals.
  • Handle complaints and emergencies professionally and empathetically.
  • Prepare and conduct motorhome demonstrations, presenting vehicle features, technical details, and suitability for customer needs.
  • Ensure smooth vehicle handovers and complete documentation.
  • Follow up on leads, demonstrations, and customer follow-ups in the customer relationship management system.
  • Convert rental customers into sales opportunities and support the RV Sales District and City Leads in achieving targets.
  • Build and maintain in-depth knowledge of Indie Campers motorhome models.
  • Conduct simple demonstrations of vehicle systems, including lighting and gas systems.
  • Troubleshoot issues and escalate them when needed.

Desired Qualifications

  • Experience with customer relationship management tools is an advantage.
  • Experience with digital sales systems is an advantage.
  • German proficiency is an advantage.

About the Company

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Indie Campers

Global RV rental platform and marketplace

Indie Campers operates a global platform for RV rentals and road trips. It blends its own fleet of over 10,000 campervans and motorhomes with a peer-to-peer marketplace that lets private and professional hosts list vehicles, offering short-term rentals, long-term subscriptions, and vehicle sales across 100+ cities in Europe, North America, and Oceania. The platform is digital-first, enabling online booking and trip management, with the company’s own fleet offering features like one-way trips, 24/7 support, and inclusive bedding and cooking kits, while the marketplace enlarges vehicle availability. This hybrid model differentiates Indie Campers from competitors by combining owned inventory with a scalable P2P network to extend geographic reach and flexibility. The goal is to make road trips more accessible and personalized for travelers from over 180 countries by growing the fleet, expanding the marketplace, and broadening global coverage.

Company size
501-1,000
Company stage
Series B
Total funding
$78.8M
Headquarters
Lisbon, Portugal
Founded
2013

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