HR Operations Lead

The role
Fanatics Momentum is looking for an HR Operations Lead to design, build and run the People Operations processes and systems that support our employees and managers. This is a hands-on role focused on automation, self-service and continuous improvement.

Fanatics Momentum (FanMo) is a 50:50 joint venture between Fanatics and Momentum, building a leading regulated gaming and fan business in the UAE. As the business grows, our People Team is investing in modern systems and ways of working, and People Operations is central to that.

What you'll do

Automate and simplify

• Map how People Operations work gets done today and redesign it with automation and self-service in mind before anything is built.
• Build workflows, forms, integrations and AI-assisted tools that reduce manual handling and spreadsheet work.
• Create an employee and manager self-service experience (FAQs, policy answers, letters, document requests, simple changes) so routine requests are handled without a ticket or a call.
• Use AI in the work itself, from drafting and document generation to data checks, request triage and knowledge retrieval, with sensible guardrails for accuracy and confidential data.

Own our people systems and data

• Lead People Operations delivery on our HRIS, including the Oracle implementation across the business, and make it the single source of truth for people data.
• Move manual and spreadsheet-based processes into the system and document the new way of working.
• Keep people data accurate and reportable, working with People Analytics, Total Rewards and Finance (including payroll).

Run the employee lifecycle

• Pick up new starters from Talent Acquisition's onboarding handover on day one, setting up and maintaining their employee records in the HRIS.
• Own the process end to end for employee changes and transfers, probation, leavers and employee records.
• Oversee benefits administration and org charts, and maintain the policy library and document version control (policy ownership sits with Employee Relations and the People Business Partners).
• Build UAE employment compliance and audit readiness into each process from the start.

Keep improving

• Review each step, form and approval and ask why it exists and how it could be simpler or removed.
• Track measures such as turnaround time, touches per request, query volume and accuracy, and report on progress.
• Work with People Business Partners, Talent Acquisition and People Experience so what you build works across the team.

Requirements

Required

• 5+ years' experience in HR operations, HRIS or People systems, including delivering process improvements.
• Hands-on use of AI tools in daily work, with examples of workflows, prompts or automations you have built.
• Strong HRIS and workflow-tool skills.
• A self-service-first, automation-first approach to process design.
• Solid understanding of the employee lifecycle and the data and controls behind it.
• Confidence working with data: cleaning, reconciling and reporting.
• Clear, concise written and verbal communication with employees, managers and senior leaders.

Preferred

• Oracle experience.
• Knowledge of UAE or GCC employment practice, including visa and labour processes.
• Experience in a regulated industry or a fast-growing business.
• Experience with low-code or no-code tools, scripting or integration work.
• Experience in a joint venture, multi-entity or multinational environment.

Qualities

• Learns fast: picks up new systems and processes quickly and keeps work moving.
• Questions everything: asks why and how it could be better, then acts on the answer.
• Builds: creates solutions hands-on rather than only specifying them.
• Collaborative and direct, and comfortable with ambiguity and change.