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Solvea

Automates multi-channel customer service workflows

Founding MTS - Data Platform

Natural Language Processing & LLMsConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA

About the Job

Requirements

  • Meaningful development experience, likely gained at a top software company.
  • The candidate should learn rapidly, take individual responsibility, and contribute constructively with teammates.

Responsibilities

  • Work with principals as a core product owner to define, design, and build new artificial intelligence products for decision-making.
  • Build novel data-gathering techniques using voice agents and analysis agents.
  • Post-train models to continuously improve automated data-procurement and analysis pipelines.

About the Company

Solvea

Automates multi-channel customer service workflows

Solvea offers an AI-powered resolution engine that automates complex customer service workflows across industries, acting as an AI receptionist across channels like phone, email, chat, and SMS. It uses a no-code setup so businesses describe their needs in plain language to deploy a virtual agent in minutes and can integrate with tools such as Google Calendar, Shopify, Zendesk, and Intercom for tasks like scheduling and order tracking. The platform applies natural language processing to understand intents, enforces business rules, and runs over 100 pre-built workflows, with escalations to human agents when necessary; its Agent Assist feature provides real-time suggestions to human agents. Pricing is performance-based, charging per resolved ticket, with a goal to improve support efficiency and reduce costs while claiming auto-resolution of up to 70% of common queries.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
San Francisco, CA
Founded
Not listed

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