Claims Advocacy Specialist - Financial Services & Professions Group, FSPG

Claims Advocacy Specialist, Financial Services & Professions Group

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Reporting to Claims Advocacy Director, Financial Services & Professions Group (FSPG), Singapore, the role holder will focus on providing strategic, high-quality claims advocacy and management support for Singapore FSPG clients, including financial lines and cyber, with responsibilities including:

• Providing strategic claims management support for complex and/or contentious FSPG client claims, from notification through to resolution.
• Supporting key client relationships with a focus on client governance, claims advocacy and related service undertakings, including participation in client meetings and reviews.
• Providing expert advice on policy coverage, claim notification issues and the appropriateness of claims strategies, and working with clients and insurers to resolve a wide range of issues in a practical and creative manner.
• Monitoring insurer responses and engaging with insurers and any of their professional advisers to support efficient, fair and timely claim outcomes for clients.
• Working with the Claims Advocacy Director and senior colleagues in the training and development of the team, and in the establishment and delivery of best practice service standards to the FSPG client base.
• Supporting the maintenance and enhancement of data management systems, including claims data analysis and reporting, and providing insights into loss trends and emerging issues to inform clients and internal stakeholders.

In addition to the core claims advocacy responsibilities, the role will support broader FSPG client servicing and business development initiatives as required, including participation in requests for proposal (RFPs) and tenders, presenting claims advocacy as a key element of Aon’s value proposition.

Skills and experience that will lead to success

The ideal candidate will:

• Have a strong background in financial lines and/or cyber claims, insurance, legal practice or a related discipline, with experience in handling complex and contentious matters. A minimum of five years’ relevant experience would be advantageous.
• Be able to read, analyse and interpret policy wordings precisely and apply them accurately to real claim scenarios, including complex notification and coverage issues.
• Demonstrate sound judgement and problem‑solving skills, with the ability to develop and execute practical, commercially sensible claims strategies in partnership with clients and insurers.
• Show strong client relationship and stakeholder management skills, including the ability to communicate complex technical issues clearly to non‑specialist audiences and to manage challenging discussions in a professional manner.
• Be results and detail oriented, self‑motivated and accountable for delivering high-quality work within required timelines, while working collaboratively as part of a wider team.
• Have good written and verbal communication skills in English, with the ability to prepare clear reports, analyses and presentations for clients and internal stakeholders. Any additional Asian language capabilities would be an advantage.
• Be comfortable working with data, including the use of claims systems and tools to produce analysis and insights on loss trends and emerging issues.
• Be proficient in common productivity tools such as Microsoft Word, Excel and PowerPoint, and open to using new technology and AI‑enabled tools (for example GPT or Copilot) to enhance claims analysis, reporting and client service.
• We welcome overseas candidates 

The role holder is expected to operate in full compliance with all applicable regulatory requirements and Aon policies, including Aon’s Non‑Negotiables, Aon Client Promise and related governance and control frameworks.

#Aon #AonSingapore #FSPG #ClaimsAdvocacy

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