Clinical Operations Manager
Brooklyn Health
Clinical Operations Manager
Brooklyn Health
AI-driven eCOA platform for CNS trials
About Brooklyn Health
Brooklyn Health is solving the measurement problem in mental health through accurate, objective, and sensitive measurement of symptoms, enabling precision neuroscience in clinical research and patient care. The company’s Willis platform is modernizing the technology stack for CNS clinical trials, improving endpoint quality and reducing placebo response. Brooklyn Health is backed by leading healthcare and technology investors including HealthX Ventures, Metrodora Ventures, Story Ventures, RiverPark Ventures, Laconia Capital, Everywhere Ventures and others. For more information, visit www.brooklyn.health.
About the role
We’re hiring a Clinical Operations Manager to oversee eCOA deployments in CNS clinical trials. This position sits within the Operations team. It is an in-person role at our NoHo office.
Responsibilities
Oversee end-to-end management and delivery of eCOA and additional Brooklyn Health solutions, including rater certification, scale licensing, and data monitoring.
Coordinate with customers on timelines, project specifications, testing, and go-live readiness.
Perform clinical protocol review to ensure appropriate software and service delivery across solutions.
Maintain tracking and reporting on project deliverables, manage issue resolution, and support ongoing project updates as needed.
Collaborate with internal Science, Product, and Engineering teams to ensure successful project delivery.
Drive process improvement and project management best practices.
Requirements
Critical thinking skills to navigate complex issues; experience with cross-functional work
The ability to gain support from other teams and ensure alignment to business initiatives, processes, and issue resolution
Project planning and budget management to effectively manage individual studies
Proclivity for meticulous documentation and proficiency with project management tools like Asana
A genuine interest in addressing the mental healthcare crisis in the United States
Ability to be in-office full-time in New York City
2+ years project management experience in clinical research, eCOA/ePRO, clinical technologies, or CRO setting
Nice-to-haves
Prior experience as a site study coordinator
Strong understanding of clinical study lifecycle, data flow, and regulatory compliance requirements
Excellent organizational, communication, and cross-functional coordination skills
Ability to work independently and operate effectively in a fast-paced, remote environment
AI-driven eCOA platform for CNS trials
Brooklyn Health builds Willis, an electronic Clinical Outcome Assessment (eCOA) platform for CNS clinical trials that uses AI and digital phenotyping to derive objective measurements from clinical interviews by analyzing spoken words, facial expressions, body language, and voice tone. The platform is organized into OpenWillis (an open-source library of digital phenotyping methods), WillisPipeline (which converts behavioral data into clinical measures), and WillisAPI (for integrating with other digital health tools). It differentiates itself by providing validated, standardized digital measures that reduce bias and help distinguish drug effects from placebo in trials conducted with major pharma partners like Bristol Myers Squibb and Boehringer Ingelheim. Brooklyn Health’s goal is to improve the accuracy of treatment evaluation in CNS trials and lower failure rates in CNS drug development.
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