UFP Industries

Manages packaging, construction, and retail subsidiaries

Transportation Customer Service Representative

Customer SupportPosted on Nov 12

Full-timeUnion City, GA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to three years of experience in a transportation, logistics, or customer service role is required.
Understanding of freight movement, delivery schedules, and transportation terminology is preferred.
Familiarity with load tracking systems and transportation management systems is preferred.
Proficiency in Microsoft Office is preferred.
Knowledge of company policies and procedures is preferred.

Responsibilities

Manage customer interactions, track load progress, and proactively resolve issues to ensure high-quality service.
Monitor load status and delivery times and update customers.
Serve as the primary contact for customer questions and concerns.
Identify service disruptions and coordinate resolutions.
Communicate with load planning to align on customer needs and follow up on pending requests.
Maintain accurate system updates reflecting real-time status.
Perform required data entry and research associated with delayed loads.
Act as a liaison between external transportation partners to ensure service levels are met and issues are promptly resolved.
Track and report service performance indicators, identify recurring issues, and recommend process improvements.
Promote and support the use of portals, tracking tools, and automated notifications.
Maintain standard operating procedures for assigned plants.

Desired Qualifications

Understanding of freight movement, delivery schedules, and transportation terminology.
Familiarity with load tracking systems and transportation management systems.
Proficiency in Microsoft Office.
Knowledge of company policies and procedures.

Job Summary

The Transportation Customer Service Representative plays a key role in delivering high-quality service by managing customer interactions, tracking shipments, and proactively resolving issues. Acting as the primary point of contact for customers, the Customer Service Representative ensures timely updates, coordinates with internal teams and external partners, and maintains accurate system records. This role is essential in supporting on-time delivery, customer satisfaction, and continuous improvement in transportation service performance.

Principal Duties and Responsibilities

Ensure high quality service by managing customer interactions, tracking load progress, and proactively resolving issues
Monitor and update customers on load status and delivery times
Serve as the primary contact for customer questions and concerns
Proactively identify service disruptions and coordinate resolutions
Communicate effectively with load planning to align on customer needs and ensure follow up on all pending requests
Maintain accurate system updates to reflect real time status
Responsible for required data entry and research associated with delayed loads
Act as liaison between external transportation partners to ensure service levels are met and issues are promptly resolved
Track and report on service performance indicators to include identification of recurring issues and recommended process improvements
Promote and support the use of portals, tracking tools, and automated notifications
Responsible for maintaining SOPs for assigned plants

Qualifications

High school diploma or equivalent
1 – 3 years of experience in transportation, logistics, or customer service role
Understanding of freight movement, delivery schedules, and transportation terminology preferred
Familiarity with load tracking systems and transportation management systems (TMS) preferred
Proficiency in Microsoft Office preferred
Knowledge of company policies and procedures preferred

The Company is an Equal Opportunity Employer.

About the Company

UFP Industries

Manages packaging, construction, and retail subsidiaries

UFP Industries is a diversified holding company with subsidiaries in packaging, construction, and retail solutions that operates across North America, Europe, Asia, and Australia. It manufactures and distributes a wide range of products for residential and commercial construction, packaging, and industrial needs, selling through its subsidiaries to builders, manufacturers, and retailers. Its broad geographic footprint and portfolio of specialized businesses help provide diverse product lines and a stable supply chain across regions. The company's goal is to generate steady, diversified revenue by leveraging its logistics, manufacturing, and distribution capabilities across multiple markets and industries.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Muscle Shoals, AL
Founded: 1955

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