Full-Time
Service Cloud Voice Specialist
Posted on 4/16/2024
Salesforce consulting and business services
Junior, Mid
Remote in USA
- 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
- 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
- Ability to distill customers' strategic business requirements into product insights
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
- Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
- Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client's business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- Develop user stories and process diagrams to support the design and development of Salesforce solutions
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Help ensure Quality deliverables
Thunder is a trusted Salesforce partner, specializing in delivering high-quality business consulting and human-centered Salesforce solutions. As an all-remote organization, Thunder fosters a flexible and inclusive work environment that encourages teamwork and innovation. This focus on remote collaboration not only enhances their industry-leading expertise in Salesforce but also enables their team to support and empower organizations globally, ensuring a dynamic and supportive workplace.
Company Stage
Series A
Total Funding
$23.6M
Headquarters
San Francisco, California
Founded
2020
6 month growth
↑ 24%1 year growth
↑ 104%2 year growth
↑ 340%Benefits
Mandatory "Minimum Vacation"
Generous employer-paid health insurance
Employee equity opportunities
Super focus on wellbeing