Full-Time

Trust & Risk Agent

Confirmed live in the last 24 hours

WhatNot

WhatNot

1,001-5,000 employees

Online marketplace for authentic collectibles

Compensation Overview

$24.04 - $28.85Hourly

Junior, Mid

Phoenix, AZ, USA

Team members in this role are required to be within commuting distance of our Phoenix, Arizona hub.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Zendesk
Customer Service
Data Analysis
Requirements
  • Availability to work weekends required, and availability to work Holidays as needed
  • 4 year degree is a plus
  • 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment
  • Positive Customer first attitude
  • Proactive problem-solver and process-improver
  • Organized and detail oriented
  • Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
  • Understanding of E-commerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Knowledge of Collectibles is a plus
  • Desire to enhance your career
Responsibilities
  • Regularly work with the team on reviewing sources of suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
  • Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
  • Conduct in-depth transaction-level reviews
  • Discover and identify trends and present opportunities for stronger results and mitigation
  • Communicate with customers in response to inquiries related to trust and risk
  • Provide inbound email and chat-based customer service for users in crisis
  • Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
  • Work with other departments to research and resolve open questions
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Represent the company with integrity and professionalism
  • Review key metrics and utilize data to make informed decisions
Desired Qualifications
  • Knowledge of Collectibles is a plus

Whatnot.com operates as an online marketplace dedicated to collectibles, with a strong emphasis on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing a trustworthy environment for both buyers and sellers. It primarily serves collectors and enthusiasts who are passionate about pop culture and are in search of rare and exclusive items from franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a safe and reliable marketplace that fosters a community of collectible enthusiasts, facilitating easy transactions for unique and valuable items.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$728.7M

Headquarters

Marina del Rey, California

Founded

2019

Simplify Jobs

Simplify's Take

What believers are saying

  • Whatnot raised $265M, boosting its valuation to nearly $5 billion in 2023.
  • The platform benefits from the growing trend of nostalgia-driven purchasing among millennials.
  • Collaborations with popular franchises attract a dedicated and engaged user base.

What critics are saying

  • Increased competition from TikTok Shop could draw users away from Whatnot.
  • Potential logistical challenges with Chit Chats Express may affect postage integration.
  • Expansion into new product categories may dilute Whatnot's specialized brand identity.

What makes WhatNot unique

  • Whatnot offers a unique marketplace for 100% authenticated collectible items.
  • The platform combines live shopping with a focus on pop culture collectibles.
  • Whatnot's partnerships with franchises like Marvel enhance its appeal to dedicated fan bases.

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Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Growth & Insights and Company News

Headcount

6 month growth

ā†“ -1%

1 year growth

ā†‘ 0%

2 year growth

ā†“ -1%
Chit Chats
Feb 24th, 2025
Big News: We're Partnering with Whatnot!

Starting Wednesday, February 5, Chit Chats Express Inc. is teaming up with Whatnot, the popular e-commerce streaming auction platform, to bring you quick and seamless postage solutions - powered by ChitChats - right from the Whatnot platform

NeoFeed
Jan 8th, 2025
Whatnot raises $265M, valued at $5B

Whatnot, a live shopping platform competing with TikTok Shop, raised $265 million in a Series E round, boosting its valuation to $5 billion. Led by Greycroft Partners, DST Global, and Avra, the funds will expand operations, hire tech staff, and launch new product categories. With $3 billion in sales in 2024, Whatnot aims to capitalize on a potential TikTok ban in the U.S. and plans a $72 million share buyback.

Mediagazer
Jan 8th, 2025
Whatnot raises $265M at $4.97B valuation

Whatnot, a platform for selling comics and other items via live videos, has raised a $265 million Series E funding round, achieving a valuation of $4.97 billion. The company also reports that its annual Gross Merchandise Value (GMV) has surpassed $3 billion.

TechCrunch
Jan 8th, 2025
Livestream shopping app Whatnot raises $265M, pinning valuation at nearly $5B | TechCrunch

Whatnot, the platform that allows users to sell items such as trading cards, comics, and sneakers through live videos, announced on Wednesday that it has Whatnot secured $265 million in a Series E funding round, pinning the platformā€™s valuation at $4.97 billion.

Daily Content Newsletter
Jan 8th, 2025
Livestream shopping app Whatnot raises $265M, pinning valuation at nearly $5B

Whatnot, the platform that allows users to sell items such as trading cards, comics, and sneakers through live videos, announced on Wednesday that it has secured $265 million in a Series E funding round, a significant investment for a livestream shopping platform.