Business Engagement Lead – Senior Manager

Use Your Power for Purpose

The Business Engagement Lead is a techno-functional leader accountable for execution and operational governance of patient services platform for Specialty BU. This role acts as the day-to-day AI, Technology and Data partner embedded with Specialty BU operational leadership team and patient services enablement leadership team, translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations.

The Business Engagement Lead ensures alignment between business strategy and technology solution spanning CRM, digital engagement, data, analytics, and AI-enabled workflows. They are accountable for driving adoption of technology and AI solutions by the business users.

What You Will Achieve

Business Engagement

• Build trusted relationship with senior BU leaders and PSS Leadership team

• Serve as the primary AI, Digital and data partner for Specialty Business Unit Patient Services and sitting member of their operational leadership teams, owning the translation of business priorities into executable technology plans to deliver outcomes aligned to enterprise vision.

• Maintain deep understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements.

• Support business planning cycles by shaping realistic delivery plans, sequencing, and dependency management for technology initiatives.

• Identify opportunities to introduce and implement AI / Automation to deliver efficiency improvements and remove access barriers

Roadmap & Delivery Execution

• Own the Specialty Patient Services capability roadmaps, ensuring alignment to critical launches, in-market optimization, operational challenges and evolving patient support needs.

• Lead governance for programs, enhancements, and releases for Specialty.

• Ensuring quality, timeliness, and compliance; manage intake, prioritization, and backlog execution in partnership with Product, Platform, and Data teams.

Operational Ownership & Governance

• Accountable for run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management.

• Contribute to implement fit-for-purpose governance for demand management, release planning, and risk escalation within scope; ensure adherence to system lifecycle, validation, and change management standards.

AI & Data Enablement

• Partner with Enterprise data and platform teams to implement and scale approved AI and analytics use cases relevant to Specialty and Patient Services.

• Drive business adoption through workflow integration, training, and change management.

• Ensure AI solutions are deployed in accordance with privacy, security, and promotional compliance guardrails.

Here Is What You Need (Minimum Requirements)

•  Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
• Experience supporting US Commercial and/or Patient Services technology domains; US commercial launch or major indication expansion experience preferred.

• Proven experience in business engagement, delivery governance, and escalation management

• Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies.

• Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition.

• Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment.

• Experience managing offshore or managed service delivery models.

Other Job Details

• Preferred Location: NYHQ / PA - Collegeville

• Ability to travel based on business needs.

• NOT eligible for Relocation Package.

• This position is hybrid and requires working from site, 2 to 3 days per week.

The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Information & Business Tech