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DH Pace

Distributes door systems and services nationwide

Service Support Representative

Administrative SupportUpdated on Nov 14
Full-timeSt. Louis, MO, USANo salary listedIn-person

About the Job

Requirements

  • Proven ability to implement process improvements.
  • Excellent communication and organizational skills, with good mechanical and mathematical aptitude.
  • Ability to communicate effectively with customers and represent the company professionally.
  • Successful completion of employment verifications, a background check, a drug screen, and a driving-record check if applicable is required before hire.

Responsibilities

  • Provide administrative office support, including answering telephone calls, using various software systems, filing, scanning, and electronic faxing.
  • Assist the department manager with day-to-day activities and paperwork, including customer-planned maintenance programs.
  • Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.
  • Collect and process incoming cash and checks from technicians.
  • Multitask in a fast-paced environment; some overtime may be required.
  • Perform other responsibilities as assigned.
  • Communicate with residential and commercial customers and the commercial service team to support customer service, ensure service technicians have the information needed to perform services, and update customer portals upon service completion.

About the Company

DH Pace

Distributes door systems and services nationwide

DH Pace provides door-related products and services for both new construction and existing facilities, working with the Overhead Door Ribbon brand in many markets. It installs, maintains, and services doors and related systems through divisions like DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency support and preventive maintenance programs. It differentiates itself through a combined suite of installation, integration, construction, and facilities management offered under multiple brand lines and via a long-standing authorized distributor partnership with Overhead Door since 1926. Its goal is to improve the safety, security, convenience, and aesthetics of buildings to enhance the lives of people who use them, while serving customers, employees, shareholders, and communities.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Olathe, KS
Founded
1926

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