IT Support Technician - Multiple Teams
About the job
- Experience in IT support, service desk, or field support.
- Knowledge of Windows operating systems, O365, and basic networking.
- Hardware troubleshooting skills.
- Experience with ServiceNow or a similar ticketing tool.
- Fluency in spoken and written English and French.
- Must provide a criminal record extract issued within the previous three months.
- Experience working in multinational teams.
- Provide end-user device support for laptops, desktops, mobile devices, and peripherals.
- Operate an IT service kiosk to support walk-in users.
- Provide smart-hands support for global IT teams, including patching network cables, conducting physical checks in server rooms and office IT spaces, and performing basic troubleshooting under remote guidance.
- Handle first-line and basic second-line incident management, service requests, and hardware replacement and setup.
- Coordinate device lifecycle activities, including install, move, add, change, and dispose (IMACD).
- Follow procedures for GxP and other regulated environments.
- Work in rotation with internal staff rather than on a dedicated single assignment.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
Employee Referral Bonus
Professional Development Budget
Company Social Events
Wellness Program
Flexible Work Hours
Paid Sick Leave