Director of Patient Financial Counseling

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

Role Summary:

This role works under the direct supervision of the VP, Revenue Cycle Operations and is responsible for managing the day-to-day operations and staff across multiple Patient Financial Counseling (PFC) Teams. Duties include development of a central (remote) PFC Team; direct leadership of both the central team and practice-based PFC Teams; creating and implementing new work processes to include policies, procedures, performance metrics, and streamlined workflows; running daily and weekly reports, performing team audits, and providing ongoing training of the team.  Excellent verbal and written communication skills are required for reporting findings to executive leadership. 

Responsibilities:

• Develop and implement a standard solution for remote Financial Counseling, including, defining roles and responsibilities, writing job descriptions, creating Policies and Procedures.

• Develop a performance standard for all PFCs and establish a QA program to ensure compliance with the standard.

• Oversee multiple teams providing financial counseling services.  This includes both the Central PFC Team and practice-based teams.

• Conduct staffing analysis and recommendations to internal and practice leadership to help manage operational efficiencies and cost.

• Develop performance metrics for all Financial Counselors, including setting goals and goal achievement measurements.

• Assess workflow and develop strategies to increase team productivity and efficiency.

• Review monthly benchmarks for staff and prepare reports for executive audiences.

• Work with local teams and to ensure adequate coverage for Financial Counseling and utilize the Central PFC Team as needed to cover employee absences and holidays.

• Manage relationships with vendors and hold them accountable for delivering standard services across all member practices.

• Review & approve employee time for semi-monthly payroll; monitor overtime utilization.

• Perform administrative functions such as interviews, job performance, quarterly performance reviews and disciplinary actions with appropriate approvals as required.

• Review and update practice-level policies and procedures, as needed.

• Ensure best practice revenue cycle solutions are consistently maintained.

• Travel to member practices observing current processes and recommend improvements to optimize local operations.

• Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications:

• Bachelor’s degree or equivalent healthcare related experience required.

• 7-10 years experience in revenue cycle operations, patient financial counseling, or healthcare financial services.

• Minimum of five years of leadership experience in a healthcare setting; preferably with Oncology/Hematology knowledge.

• Demonstrated experience managing or developing centralized teams (remote or hybrid models strongly preferred)

• Experience implementing systems and processes that support organizational growth while maintaining quality and compliance standards.

Essential Competencies:

• Attendance is an essential job function

• Knowledge of insurance coverage guidelines, authorization workflows and Financial Counseling operations

• Excellent written and verbal communication skills

• Ability to apply good judgment

• Ability to meet deadlines

• Knowledge of clinic office procedures, medical practice and medical terminology

• Ability to interpret, adapt and apply guidelines and policies and procedures

• Ability to successfully organize, delegate, and supervise

• Ability to recognize, evaluate and solve problems

• Ability to successfully plan, implement and manage multiple projects simultaneously

• Strong organizational skills and attention to detail

• Strong knowledge of Windows-based software applications. (E.g.: Word, Excel, Outlook…)

• Excellent Customer Service skills

The above job description is a general overview of the responsibilities and competencies for this role at OneOncology. Specific details may vary based on the needs of the organization.

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