Assistant Reservation Manager

Job Description

We're looking for an experienced and detail-oriented **Reservation Manager** to join our dynamic team in Mysuru, India. In this pivotal role, you will oversee all reservation operations, lead a talented team of reservation specialists, and drive revenue optimization through strategic booking management and exceptional customer service. You'll be instrumental in ensuring seamless guest experiences from the moment a reservation is made through arrival, while maintaining the highest standards of operational excellence and service quality.

• Direct, guide, and train reservation team members on core duties and best practices, fostering a supportive and inclusive work environment
• Achieve and exceed reservation KPIs, including membership enrollment targets and occupancy goals through strategic planning and team motivation
• Coach, mentor, and provide constructive feedback to team members to maintain a positive, high-performing team culture and address performance gaps when necessary
• Drive quality assurance initiatives, including reporting, training, and continuous development of all team members to enhance service delivery
• Collaborate closely with revenue management and regional teams on availability, pricing strategies, and reservation methodologies to maximize yield
• Enforce stop sales protocols on room types, market segments, and rate levels as directed by hotel leadership and revenue management
• Manage and coordinate all arrival procedures in partnership with front office and reservations teams to ensure seamless guest check-ins
• Process and input reservations accurately following all hotel standard operating procedures and system requirements
• Handle direct reservations and executive office bookings when necessary, maintaining professionalism and attention to detail
• Minimize outstanding accounts and ensure timely follow-up on all reservation-related financial matters
• Coordinate group reservations with precision, ensuring contract rates are accurately loaded into systems to maximize efficiency and prevent revenue leakage
• Maintain a positive, consultative selling approach to optimize both occupancy rates and revenue forecasting
• Analyze reservation data and trends to identify opportunities for improvement and implement innovative solutions
• Communicate transparently with stakeholders regarding reservation status, challenges, and performance metrics

Qualifications

**Required Skills & Competencies:**

• Proficiency in reservation management systems and hotel property management software
• Strong leadership and team management abilities with proven experience coaching and developing team members
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Advanced analytical and problem-solving capabilities with strong attention to detail
• Proficiency in revenue management principles and yield optimization strategies
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Strong computer skills and proficiency with Microsoft Office applications
• Exceptional customer service orientation with empathy and conflict resolution abilities
• Time management and organizational skills with the ability to meet deadlines consistently
• Sales acumen and ability to maximize revenue through strategic booking management

**Required Experience:**

• Minimum 3-5 years of experience in hotel reservation operations or similar hospitality environment
• Proven experience in a supervisory or management role within a reservation department
• Demonstrated track record of achieving and exceeding KPIs and revenue targets
• Experience coordinating with revenue management and regional teams
• Background in group reservation coordination and contract management

**Preferred Qualifications:**

• Experience with multiple reservation systems and property management platforms
• Knowledge of hotel industry standards and best practices
• Certification in hospitality management or revenue management
• Experience in a luxury or upscale hotel environment
• Familiarity with business intelligence tools and reporting systems
• Background in training and development program design

**Education:**

• High school diploma or equivalent required
• Bachelor's degree in hospitality management, business administration, or related field preferred

Additional Information