Technical Support Representative
Posted on 1/26/2024
SevenRooms

201-500 employees

Data-driven platform for enhancing hospitality operations
Company Overview
SevenRooms is a data-driven guest experience platform that empowers hospitality operators to enhance revenue and profitability by leveraging data to build direct relationships and deliver exceptional experiences. The company's platform offers a comprehensive view of each guest's preferences, enabling operators to create personalized experiences that increase repeat visits and orders. Recognized on Inc.’s Best Workplaces for 2020 and Forbes’ Best Startup Employers 2020 lists, SevenRooms fosters a culture of ownership and invites employees to contribute their unique perspectives to the company's mission of transforming the hospitality industry.
Consumer Goods
Data & Analytics

Company Stage

Series B

Total Funding

$69.9M

Founded

2011

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

13%

2 year growth

89%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Zendesk
Salesforce
JIRA
CategoriesNew
IT & Security
Requirements
  • 1+ years working in a high leverage, customer facing support role or strategic account management role (ideally within the B2B, SaaS, and/or hospitality industry)
  • Familiarity with Zendesk, Jira, Salesforce, or similar support platforms
  • Outstanding written and oral communication
  • Strong analytical, critical thinking, and problem-solving abilities
  • Technical aptitude and understanding of the hospitality software industry
Responsibilities
  • Resolve customer queries by email and phone in a prompt and efficient manner
  • Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their our goals
  • Maintain a comprehensive knowledge of the SevenRooms platform across the organisation and down to individual clients
  • Document problem resolution steps across all clients
  • Identify issues based on the severity of customer impact
  • Learning to use, and understanding when to apply multiple systems and solutions used both internally and externally to log and pull relevant data and track important functions for use in daily tasks
Desired Qualifications
  • Comfortable working in a fast-paced startup environment; ability to juggle multiple questions, requests, and bug reports at once, practicing excellent follow-through techniques
  • Proven track record in building positive relationships with clients
  • Highly-collaborative, positive, go-getter attitude