Senior Observability Engineer
MX
Senior Observability Engineer
MX
Fintech data connectivity and enhancement platform
We are fueled by a moral imperative to advance mankind, and it all begins with our people, our product, and our purpose. Passion isn’t something we turn on and off; it’s woven into everything we do. If you thrive in high-challenge environments, are inspired by exceptional teammates, and are driven to grow beyond what you thought possible, MX is where you belong.
Come build the future with us. Join an award-winning company that isn’t just shaping the financial industry, but transforming it in ways that create meaningful, lasting impact for millions of people.
We're building a new observability function that runs the way we run incident response: the system does the heavy lifting, and people handle judgment, customers, and the exceptions. As a Senior Observability Engineer, you build and operate an observability control plane. You scaffold baselines, score coverage, and turn every real incident into the detection the platform should have caught. This is a multiplier role: you raise the bar for every team through standards and automation instead of building each team's dashboards by hand.
We call it the shepherd model. You shepherd Datadog and partner with our product engineering teams so they observe the right signals for their products. Service owners get real signal instead of noise, and leadership gets coverage and health as a program metric.
This role shares the team pager. Observability and incident response run one on-call roster. You take shifts with the rest of the team and act as Incident Commander when an incident needs one. It is core to the role, not an afterthought.
Engineering at MX runs hybrid infrastructure (AWS and bare metal) with services in Ruby, Go, and Java, messaging over NATS and RabbitMQ, and data on PostgreSQL and Redis. Datadog is our observability platform and incident.io is our incident response platform.
By six months, you're a full participant on the shared on-call rotation and a capable Incident Commander on live SEVs, teams you've engaged have alerts and dashboards that answer "what's broken and where do I look?", and the monthly health report runs largely on its own. By twelve months, incidents get caught earlier because of instrumentation the loop added, new services get baseline observability from a self-serve template on day one, and no team depends on a shepherd for day-one coverage.
Compensation
The expected earnings for this role could be comprised of a base salary and other forms of cash compensation, such as bonus or commissions as applicable.
This pay range is just one component of MX’s total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.
**Please note applicants applying for this position must have the legal right to work in India without the need for sponsorship. We are unable to provide work sponsorship for this role, and candidates should be able to verify their eligibility to work in the country independently. Proof of eligibility to work in India will be required as part of the hiring process.
Work Environment
In this role, a significant aspect of the job involves working in the office for a standard 40-hour workweek. We believe that the collaborative nature of our work and the face-to-face interactions among team members are essential for fostering a dynamic and productive work environment. Being present in the office enables seamless communication, facilitates quick decision-making, and encourages spontaneous collaboration that contributes to the overall success of our projects. We value the synergy that comes from having our team members physically together, allowing for immediate problem-solving, idea exchange, and team building.
MX is a fintech company that provides businesses with tools to improve their financial data capabilities. It uses proprietary technology to securely link, verify, and enhance financial data through its APIs and developer tools, enabling companies to build personalized money experiences for customers. The product works by connecting various financial data sources, enriching the data, and delivering it through integrated APIs, with a high volume of activity (over 150 million transactions per day) to support rapid data processing and real-time insights. Compared to competitors, MX differentiates itself with a robust data engine and industry-leading connectivity, along with a strong emphasis on security and compliance to safeguard data. The company aims to help consumers reach their financial goals by empowering businesses to deliver personalized, engaging experiences that drive customer engagement and growth.
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