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Rentokil

Global pest control and hygiene services

Field Operations Executive

Grounds & LandscapingConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, IndiaNo salary listed

About the Job

Requirements

  • A minimum Bachelor of Science in Chemistry, Zoology, or Agriculture is required.
  • Good interpersonal skills are required.
  • Analytical and problem-solving skills are required.
  • Ability to communicate effectively is required.
  • Proactive planning and organizing ability is required.
  • Technical knowledge of pests, service processes, chemicals, and equipment is required.
  • Proficiency with computer applications and systems, including Excel, Word, and PowerPoint or equivalent, is required.
  • The employee must become well versed in internal company systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Own assigned service areas within the branch for operational actions and ensure qualified technicians are available to execute services for Resi, SA, and SMEs.
  • Ensure trained and certified technicians are available at all times in accordance with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention in accordance with Technical Training Guidelines and service standard operating procedures.
  • Ensure technicians have recommended preparation, materials, and service tools in working condition as required by service standard operating procedures.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions for technicians to execute jobs according to instructions from the Sales Team or Service Docket.
  • Ensure technicians effectively use SCP devices, troubleshoot SCP issues, and receive refresher training on updates as needed.
  • Keep all on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
  • Implement and comply with service standard operating procedures, SHE golden rules, ATEX, and PINK NOTE requirements for self and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for Resi and SA, including QSRs.
  • Ensure APL-listed preparations, products, and materials are used according to service standard operating procedures.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of according to standard operating procedures.
  • Establish and periodically follow a schedule for equipment maintenance and repairs.
  • When operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve branch operations KPIs.
  • Ensure technicians complete treatments competently within the Standard Treatment Time and follow the route plan and timings defined by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI Pest Audits in iCABS for QSRs and small branch accounts.
  • Plan and execute one Technician Performance Assessment per assigned technician and one development program per year.
  • Identify and resolve service delivery issues in coordination with the Branch Manager.
  • Ensure customer complaints are resolved according to complaint management standard operating procedures and update root causes in iCABS to close tickets on time.
  • Analyze customer complaints by CO and service, improve the skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of audit non-conformities related to service operations, internal and external.
  • Track and optimize material consumption according to SRF, cost sheets, and SOW, and report deviations to the line manager.
  • Ensure adequate material stocks for pending and new jobs in the branch in line with APL and standard operating procedures, and use near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and available stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct Pest Management Inspections and pest audits for assigned customers in iCAB using rAuditor.
  • Ensure all technicians submit service leads according to target.
  • Monitor and report input costs at major sites to the line manager against agreed gross margins and discuss corrective action plans.
  • Drive service and product leads for assigned technicians through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial relations issues, and inform the line manager of them daily.
  • Report deviations that could affect service quality or technician productivity, including overcommitments, recommendations for night service, additional visits, and covered-area mismatches.
  • Stay updated on innovations and updates to service standard operating procedures, SHE, and PN.
  • Achieve 100% completion of PMI Pest Audits for QSRs and small branch accounts.
  • Meet 100% of the branch material-consumption target according to the branch AoP target.
  • Complete TPAs and development plans to target.
  • Keep technician call-out complaints below three per month and analyze and retrain technicians with more than three complaints per month.
  • Ensure all technicians are trained and qualified according to Technical Training Guidelines, including L-1 TAT within 30 days and L-2 within nine months of joining.
  • Complete self-learning and development and score above 90% in online assessments.

Desired Qualifications

  • Prior experience in pest management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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