Functional Expert

Functional Expert

Sidetrade · Canada (Remote) · Full-time · Posted 2026-11-09

Workplace: remote

Department: Customer Success

Description

About Sidetrade

Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.

We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us. 

Curious about Sidetrade? Catch Aimie in motion: Aimie Video

The role

As a Functional Expert, you are the person on the project who understands the customer's Order-to-Cash business and makes Sidetrade fit it. You run the functional workshops, design and configure the solution, train users and administrators, and drive the change that turns a go-live into real adoption.

You join a Customer Experience team that looks after its accounts from signature into renewal, alongside a Project Manager, a Data Engineer and a Customer Success Manager. The role is deliberately hybrid. Functional expertise is the core, and it is built as a path into Customer Success.

Requirements

What you will do

• Lead discovery and functional workshops with finance teams, and map current-to-future processes for each user profile: collectors, credit analysts, cash appliers and managers.
• Design the solution, advise on options, risks and ERP impact, drive sign-off of the setup book, and configure our Collections, Cash Application, Credit Risk and Disputes modules within product standards.
• Support user acceptance testing, then train users and administrators with material tailored to each profile.
• Support go-live and hypercare, then follow adoption on your live accounts with the Customer Success Manager.
• Bring functional input to business reviews and health checks, and help qualify expansion: unused modules, processes to automate, teams that could come on board.
• Turn your expertise into reusable assets and training content, and coach newer colleagues.

Your growth path into Customer Success

• Functional delivery. You lead workshops, design and configure the solution, train users, and take projects live.
• Live account follow-up. You run health checks and refresher training, present the adoption review in business reviews, and cover Customer Success touchpoints on your accounts.
• Customer Success Manager. You own the relationship after go-live, the Success Plan and the business reviews, and you help customers get more value from Sidetrade.

Each step comes with mentoring from experienced colleagues. Progression is based on performance and potential, reviewed regularly with your manager.

What you bring

• 3 to 5 years as a functional consultant, trainer or implementation consultant in B2B SaaS, with projects that went live and stayed live.
• Knowledge of Order-to-Cash, credit, collections, cash application or accounts receivable, or the proven ability to learn it fast.
• Confidence leading workshops with finance teams up to Director level, turning business requirements into configuration and explaining trade-offs in plain language.
• Strong training skills (e-learning experience is a plus) and comfort with data: ERP extracts, mappings, reconciliation.
• Interest in the customer's business outcome, not only the tool. This is where the path to Customer Success starts.
• The ability to run several projects in parallel with attention to detail, and the candor to raise issues early.
• Fluent English. French or Spanish is an advantage.
• Willingness to travel: up to 70%
• Bachelor's or Master's degree in a related field.

Why Sidetrade

• AI-native. We are not a software vendor bolting AI onto a legacy product. Aimie IQ and our AI agents are built on the largest proprietary Order-to-Cash Data Lake.
• Measurable impact. You work with enterprise finance teams on problems tied directly to cash and working capital.
• Build the method. You join as we redesign implementation with AI, so you help shape how we deliver, not just follow it.

Benefits

• Full remote - work from home
• Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs 
• Time off – competitive paid holidays plus public holidays 
• Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support

Because when you thrive, we all succeed! 

We’re committed to providing a welcoming and inclusive experience for every candidate.

If you need any accommodation during the hiring process, just let us know. 

Agencies 

We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.

Apply

Apply at Sidetrade

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