Yale New Haven Health

Integrated hospital system with academic affiliations

Medical Assistant

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeNew Haven, CT, USA$19.36 - $38.42In-person

About the Job

Requirements

A high school diploma or equivalent is required.
Must have graduated from an accredited medical assistant certificate program or phlebotomy program, or be certified as a certified nursing assistant, emergency medical technician, or paramedic. Employees joining through a merger or acquisition may meet educational requirements through an appropriate combination of education, relevant experience, and current competencies.
At least one year of experience as a medical assistant, certified nursing assistant, emergency medical technician, ambulatory care associate, patient care associate or technician, paramedic, or phlebotomist is required. New graduates from an accredited medical assistant certificate program with less than one year of experience will be considered.
Ability to follow directions effectively and consistently.
Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population.
Flexible and cooperative, with the capacity to adapt to changing demands of the role.
Uses appropriate communication techniques to meet position requirements and foster positive interactions.

Responsibilities

Assists physicians and providers with patient care, rooming patients, and clerical, environmental, and organizational tasks; schedules appointments and manages charts; and provides information to patients about practice services.
Identifies self to patients and families and explains the roles of care-delivery team members.
Accompanies patients to exam or procedure rooms and prepares them for visits, including measuring vital signs, height, weight, and blood pressure; performing electrocardiograms, specimen collection, phlebotomy, INR testing, pulse oximetry, and spirometry as applicable; and documenting medical, surgical, family, and social history, problem lists, and medications in EPIC.
Performs screening according to physician or provider guidelines and assists with procedures.
Obtains pre-authorizations when necessary and conveys instructions to patients, family members, and caregivers.
Provides resource materials and referrals as instructed by physicians or providers, maintains patient records, manages and routinely checks the EPIC in-basket, and promptly answers and returns calls with pertinent information.
Sends and receives patient medical records, abstracts new patient records into EPIC, obtains requested laboratory and radiology reports, hospital notes, and referral information, and completes forms and requisitions as needed.
Cross-trains on front-desk duties, including greeting patients and visitors, answering calls, scheduling appointments, and maintaining and scanning patient medical records.
Sets up instruments and equipment according to department protocol and applies infection-control principles.
Cleans exam and procedure rooms, instruments, and equipment between patient visits according to department policy; cleans the sterilizer when applicable and maintains scheduled-maintenance documentation; and orders, sorts, and stores supplies according to department policy.
Maintains patient autonomy, confidentiality, and dignity and ensures providers submit timely and accurate billing.
Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations, and CLIA regulations where applicable.
Provides prompt attention to urgent and non-urgent patient issues and promptly shares patient- or staff-related problems with the supervisor.
Works with the Care Coordinator on Patient Centered Medical Home initiatives and attends and actively participates in staff meetings.
Collaborates in developing and delivering programs and activities for individuals, families, and population groups that promote health and prevent disease.
Collaborates in developing and contributes to individual, team, and department quality-improvement and evaluation activities, and helps foster continuous quality improvement in practice.
Advocates on behalf of vulnerable individuals and populations and contributes to an ongoing learning environment for self, colleagues, healthcare professionals, and the community.
Uses appropriate methods to interact effectively and professionally with people of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
Coordinates collection of patient and family feedback about healthcare experiences through focus groups, surveys, or other means, and participates in interventions addressing identified needs.
May assist with or perform chaperone duties for patient medical procedures as needed.
Performs other duties as required.

Desired Qualifications

Certification or registration as a CCMA, CMA, AAMA, or RMA is preferred; certification or registration may be accepted in lieu of graduation from an accredited medical assistant school.
Basic Life Support certification is preferred.

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice.

EEO/AA/Disability/Veteran

Responsibilities

1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information.
2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy.
4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs.
5. May assist and/or perform chaperone duties for patient medical procedures as needed.
6. May perform other duties as required.

Qualifications

EDUCATION

High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.

EXPERIENCE

Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.

LICENSURE

Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.

SPECIAL SKILLS

Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.

Additional Information

Salary commensurate with experience: Min $19.36 Mid $28.89 Max $38.42

YNHHS Requisition ID

193543

About the Company

Yale New Haven Health

Integrated hospital system with academic affiliations

Yale New Haven Health is a health system that operates five hospitals (Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial, Westerly) and provides access to a wide network of primary care physicians and specialists through Northeast Medical Group and Yale Medicine. Through its affiliation with Yale University and Yale School of Medicine, it connects patients to the latest medical treatments and research. Its facilities and outpatient locations enable coordinated care across a single organization that aims to be more patient-focused, more accessible, and more cost-effective. The system delivers care by combining hospital services, primary and specialty care, and advanced clinical relationships to integrate treatment with ongoing research and clinical trials, offering patients access to innovative therapies and personalized treatment options.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New Haven, CT
Founded: 1996

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