Princess Cruises

Premium cruise line with global itineraries

Assistant Purser

Hotel Guest ServicesUpdated on Nov 14

Full-timeMexicoNo salary listedIn-person

About the Job

Requirements

Graduate of a recognized hotel or business school, or have two years of experience as a Front Desk Supervisor or Assistant Manager.
Have cruise ship experience.
Be proficient in front desk computer-based programs and have excellent knowledge of Microsoft Office.
Have specific experience and knowledge in all aspects of immigration and clearance requirements within the United States and worldwide.
Have an excellent command of English, both verbal and written.
Understand the foundations of guest service and be able and willing to deliver outstanding service to guests.
Be able to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Responsibilities

Support either the Guest Services or Administration function onboard, based on operational needs; assignment may remain fixed for the duration of the contract.
Supervise Guest Services Officers and ensure they follow hotel policies and procedures, financial controls, and service standards.
Coach and support team members in using hotel systems and tools.
Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in guest interactions.
Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards.
Ensure guest complaints and hotel defects are accurately documented and appropriately escalated.
Support lost luggage report resolution and provide timely updates to affected guests.
Promote ownership of guest issues among team members and ensure follow-up and resolution are communicated.
Assist with delivering service and product knowledge training to Guest Services Officers.
Help develop routines that give team members experience across various service roles.
Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations.
Ensure Guest Services Officers maintain accurate floats and correctly settle shipboard accounts in accordance with company procedures.
Monitor compliance with financial controls and support resolution of discrepancies.
Work with port officials to provide suitable working areas and ensure accurate handover of guest documentation.
Prepare, process, and transmit APIS and Landing Order files to CBP, the U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies.
Advise onboard and shore-side teams on guest and crew counts before sailing, including international guest details that require translated materials.
Maintain the integrity and confidentiality of Personally Identifiable Information.
Prepare and deliver the non-revenue list and Fleet Cabin utilization report, and coordinate disembarkation logistics.
Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements.
Coordinate transfers with Port Agents and ensure proper documentation for guests breaking voyage or joining at Wayports.
Meet with shoreside embarkation teams before embarkation to provide documentation guidance and reference materials.
Ensure missing guest information is entered into the Navigator check-in app and required documentation is collected.
Be present in the terminal during embarkation and disembarkation to assist ground handlers and check-in supervisors.
May be assigned to the Night Manager role and work night shifts, managing overnight hotel operations to maintain guest service.

Desired Qualifications

Knowledge of additional languages is strongly preferred.
A positive attitude and ability to handle complex issues in a guest-facing environment.
Strong interpersonal and social skills, with a warm, friendly, and caring manner.
Ability to surprise and delight guests throughout their cruise experience.

By applying to this position, your application will be submitted to Persohotel, our Global Talent Partner in Central America.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As an Assistant Purser, you will play a vital role in supporting either the Guest Services or Administration function onboard, depending on operational needs. This position is key to ensuring smooth guest operations, accurate documentation, and exceptional service delivery. You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises’ standards of excellence, safety, and integrity.

Please note: Assignment to either the Guest Services or Administration function will be determined based on operational requirements and may remain fixed for the duration of the contract.

Guest Services Function

Supervise Guest Services Officers, ensuring they understand and adhere to all Hotel Policies & Procedures, financial controls, and service standards.
Provide ongoing coaching and support to help team members effectively use hotel systems and tools.
Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in every interaction.
Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards.
Ensure guest complaints and hotel defects are documented accurately and escalated appropriately.
Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests.
Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated.
Assist in delivering service and product knowledge training to Guest Services Officers.
Help develop routines that provide team members with experience across various service roles.
Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations.Ensure Guest Services Officers maintain accurate floats and settle shipboard accounts correctly, in line with company procedures.
Monitor compliance with financial controls and support the resolution of discrepancies.

Administration Function

Work closely with port officials to provide suitable working areas and ensure accurate handover of guest documentation.
Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies.
Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest details requiring translated materials.
Ensure data integrity and confidentiality of Personally Identifiable Information (PII) at all times.
Accurately prepare and deliver the non-revenue list, Fleet Cabin utilization report, and coordinate disembarkation logistics.
Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements.
Coordinate transfers with Port Agents and ensure proper documentation for guests breaking voyage or joining at Wayports.
Meet with shoreside embarkation teams prior to embarkation to provide documentation guidance and reference materials.
Ensure missing guest information is entered into the Navigator check-in app and required documentation is collected.
Be present in the terminal during embarkation and disembarkation to assist ground handlers and check-in supervisors.

Asst Purser may be assigned to Night Manager role and work during night shifts, managing overnight Hotel operations to ensure excellent guest service continues at all times.

Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or Assistant Manager.
Cruise ship experience is strongly preferred.
Proficiency in the use of Front Desk computer-based programs and excellent knowledge of M/S Office.
Specific experience and knowledge in all aspects of immigration and clearance requirements within the US and worldwide.
Excellent command of the English language, both verbal and written.
Knowledge of additional languages is strongly preferred.
Fantastic attitude and a natural love and ability for dealing with complex issues in a guest facing environment.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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