JP Morgan Chase

Runs a consumer bank and an investment bank

Associate Banker

Retail & Commercial BankingConfirmed live in the last 24 hours

Part-timeFlushing, Queens, NY, USA$25 - $30.48In-person

About the Job

Requirements

Ability to deliver attentive and friendly service, put clients first, and create a welcoming environment.
Ability to build trusted client relationships and demonstrate genuine care and concern during interactions.
Ability to engage clients by communicating clearly and politely, understanding and addressing their needs, and anticipating their needs.
Ability to resolve client issues quickly and effectively with attention to detail.
Ability to work collaboratively as a team to deliver consistent, seamless client service.
Ability to learn products, services, and procedures quickly and accurately.
Client service experience or comparable experience.
High school diploma or GED equivalent.
Ability to read and speak both English and Mandarin.

Responsibilities

Create a welcoming environment by greeting clients as they enter the branch, managing lobby traffic, checking clients into the waiting queue, and scheduling or canceling client meetings.
Assist with day-to-day transactions and open new accounts while complying with policies, procedures, and regulatory and banking requirements.
Educate clients about self-service technology options, including the Chase Mobile App, Chase.com, and ATMs, to help meet their banking needs.
Build client relationships by listening actively, asking thoughtful questions, demonstrating empathy, sharing product knowledge and solutions, and introducing clients to relevant experts to help them achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault and ATM while adhering to bank policies and procedures.

Desired Qualifications

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals.

Job Responsibilities

Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.
Reading and speaking in both English and Mandarin is required for this role.

Preferred Qualifications, Capabilities, and Skills

Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.

Base Pay/Salary: Flushing,NY $25.00-$30.48

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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