Engineering Tools & Licensing Administrator

Key Responsibilities

• Software Licensing & Vendor Management (40%)
• Manage engineering software licenses, subscriptions, and maintenance agreements.
• Administer and maintain license servers and license utilization reporting.
• Coordinate software renewals and negotiate licensing requirements with vendors.
• Track software usage and identify opportunities for license optimization and cost savings.
• Ensure compliance with software licensing agreements and audit requirements.
• Develop relationships with software vendors and serve as the primary point of contact for technical and commercial matters.
• Support annual budgeting and forecasting activities for engineering software expenditures.
• Tool Support & Troubleshooting (25%)
• Provide technical support for engineering applications used across multiple engineering disciplines.
• Troubleshoot licensing, connectivity, installation, and performance issues.
• Work directly with engineers, IT teams, and software vendors to resolve application-related problems.
• Support geographically distributed users through remote support tools and processes.
• Escalate and coordinate complex issues with vendors as needed.
• Application Deployment & Virtual Desktop Management (15%)
• Install, configure, upgrade, and maintain engineering software applications.
• Support deployment automation and standardization efforts.
• Manage virtual engineering desktop environments.
• Ensure tool availability, reliability, and performance across engineering environments.
• Collaborate with IT infrastructure teams to support application hosting requirements.
• PLM/PDM Administration (10%)
• Support administration and maintenance of Product Lifecycle Management (PLM) and Product Data Management (PDM) systems.
• Manage user access, permissions, and system configurations.
• Assist with upgrades, integrations, and troubleshooting activities.
• Support engineering workflows and data management processes.
• Documentation, Budgeting & Governance (10%)
• Develop and maintain procedures, user guides, and technical documentation.
• Create software asset inventories and license tracking records.
• Support preparation of budget estimates and licensing forecasts.
• Support governance processes related to software acquisition, deployment, and compliance.
• Generate reports and metrics related to software utilization and spending.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science or a related technical field.
• Minimum of 4 years of experience in IT support, engineering application administration, or a related role.
• Ability to provide support during core U.S. business hours and collaborate effectively across multiple U.S. time zones to support geographically dispersed engineering teams.
• Experience administering software licensing systems and license servers.
• Experience supporting users in geographically distributed or global environments.
• Experience providing remote technical support and collaborating with vendors.
• Knowledge of software asset management, licensing models, and vendor management practices.
• Experience developing software budget estimates and recommending licensing strategies.
• Excellent verbal and written English communication skills.

Preferred Qualifications

• Experience supporting engineering organizations, aerospace/defense companies, or other regulated engineering environments.
• Experience with engineering software tools
• Knowledge of software asset management and compliance practices.
• Experience working with global engineering and IT teams.
• Experience with project coordination and vendor management skills.
• Proficiency with Microsoft Office applications.
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