Abuse Hotline Counselor
About the job
- Complete 60 hours of undergraduate coursework, or have current undergraduate student status, in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field of study.
- Be able and willing to work third-shift and/or weekend and holiday hours.
- Maintain confidentiality of abuse line reports and adhere to ethical codes of conduct.
- Provide telephone services to callers filing reports of alleged neglect, abuse, and/or exploitation involving children and adults in Kentucky.
- Complete and file reports through the State Web Portal and monitor callers’ situations through follow-up with State Child and Adult Protective Services workers.
- Acquire the knowledge and skills needed to interview clients and gather information required to accept Abuse Line intake referrals.
- Document and maintain accurate, thorough records of telephone interventions during the work shift.
- Screen callers for suicide or homicide risk and connect callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
- Attend and participate in staff meetings and required ongoing CIC and SCS training events, and complete Abuse Line training required by State Child and Adult Protective Services.
- Provide educational information and resource referrals to callers seeking assistance with child and/or adult abuse issues.
- Present a professional demeanor in interactions with internal and external customers.
- A minimum of six months of experience in social services or mental health services is preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours of undergraduate coursework.
- The position has no unusual physical demands and may involve modestly unpleasant situations, such as offensive language from callers.
About the company
Seven Counties Services provides mental and behavioral health care, substance use treatment, and services for intellectual and developmental disabilities across seven Kentucky counties. It operates a network of clinics and programs where trained professionals assess needs, provide therapy and psychiatric care, and coordinate supports for individuals and families in the community. The organization differentiates itself through its regional focus, large staff, broad service mix, and accreditation by The Joint Commission. Its goal is to help the community flourish, one life at a time.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$250K
Headquarters
Jeffersontown, Kentucky
Founded
1978
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Simplify's Take
What believers are saying
- Metro Council funded $1.15 million for the Louisville crisis center buildout in 2025.
- David Pankotai became CEO in January 2024, giving the organization a fresh operator.
- Crisis-center momentum aligns with Louisville's 2026 'rally' response strategy and 988 demand.
What critics are saying
- The 2024 data breach settlement covers 132,609 people and costs up to $1 million.
- Seven Counties faces ongoing insurance litigation from Scottsdale and MHRRG over coverage for J.T.'s death.
- If Medicaid reimbursement slips, the crisis-center model loses funding and service expansion stalls.
What makes Seven Counties Services unique
- Seven Counties Services is Kentucky’s CCBHC across Jefferson, Oldham, Bullitt, Shelby, Spencer, Trimble, and Henry.
- Its 24/7 crisis line and 24-hour mobile crisis team create high-acuity community coverage.
- A Louisville crisis center opening September 2026 adds walk-in stabilization and referral capacity.
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Benefits
- Flexible Work Hours