Clinical Care Coordinator

Location

New York, New York

Shift:

Day (United States of America)

Description:

Position Summary

The Clinical Care Coordinator is part of a collaborative clinical team providing day-to-day coordination of clinical activities for the assigned clinic, often across multiple sites. The position supports patient care operations, clinical workflow management, and basic clinical data tracking and reporting to support quality improvement, operational decision-making, and clinical research activities

Responsibilities

• Screens new patient calls, obtain relevant medical records and imaging, and assists with scheduling consultations, testing, procedures, and follow-up.
• Triages patient calls, provides appropriate clinical instructions, addresses patient concerns, and documents actions in Epic.
• Provides patient and family education regarding diagnoses, testing, procedures, treatment plans, and follow-up care.
• Coordinates communication and patient transitions among providers, hospitals, clinics, diagnostic facilities, home care, and other healthcare services.
• Communicates care plans and relevant clinical information to primary care and referring providers as appropriate.
• Coordinates prescriptions, outside radiology orders, referrals, and other clinical documentation.
• Obtains and documents clinical information, including vital signs, and ensures required patient documentation is complete.
• Assists in developing and implementing patient care protocols, clinical pathways, and standardized workflows.
• Performs scribe duties as needed.

Additional duties

• • Oversees and documents the implementation and compliance with related institutional policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter which improves the practice effectiveness and the quality of patient outcomes. Ensures compliance with all regulatory agencies, departmental and organization policies and procedures for all staff.
  • Maintains patient tracking tools and clinical datasets using Epic, Microsoft Excel, REDCap, or similar systems.
  • Reviews clinical and operational data for completeness, accuracy, missing information, and inconsistencies.
  • Uses basic Excel functions, including sorting, filtering, formulas, lookup functions, and pivot tables, to organize and summarize data.
  • Generates routine reports on patient volumes, follow-up, clinical outcomes, workflow performance, and other program metrics.
  • Identifies trends, data quality issues, and opportunities for clinical or operational process improvement.
  • Supports quality improvement initiatives through data collection, outcome tracking, and evaluation of clinical workflows.
  • Assists with the development and implementation of clinical research studies, including patient identification, study coordination, data collection, tracking, and data quality review.
  • Collaborates with clinical, research, administrative, and analytics teams to support clinical operations and research activities.

Keeps current on all organizational, regulatory compliance and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all required trainings.

• • Ensures compliance for a safe and secure work environment at all sites by following all OSHA, EH&S and public safety policies and guidelines.
  • Always maintain patient privacy and confidentiality according to HIPAA requirements

People and Operations

• Promotes staff professionalism through coaching, training, feedback, and mentorship.
• Coordinates staff schedules and coverage while monitoring vacation, sick time, and overtime.
• Supports management of the monthly team budget and appropriate reimbursement documentation.
• Participates in clinical team meetings, Grand Rounds, conferences, and professional development activities.
• Maintains require BLS, CPR, OSHA, CLIA, and other applicable training and certifications.

Minimum Qualifications

• Bachelor of Science degree in Nursing or equivalent of education and experience.
• A minimum of 2 years of related experience. 
• Current and unrestricted New York State RN license.

Preferred Qualifications

• Master's degree is preferred.
• Physician practice experience preferred.
• Bilingual (Spanish/English) preferred.
• Ability to review and interpret basic clinical or operational data to identify trends, discrepancies, and opportunities for improvement preferred.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$134,900-$168,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.