I

IHG

Global hotel company

Night Manager

Full-TimeUpdated on 10/16/2026Deadline 11/16/26
No salary listed
Mid
Bachelor's
Lebanon
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • A Bachelor's degree is required.
  • Two to four years of experience is required.
  • Proficiency with Microsoft Office tools, Microsoft Excel, Fidelio/Opera, Holidex Plus, and Micros is required.
  • Customer service orientation, problem-solving and decision-making, planning and organizing, adaptability and flexibility, and developing others are required.
Responsibilities
  • Conduct inspections of front-of-house and back-of-house areas during the shift, including Front Office, Housekeeping, the Lobby, Food and Beverage Outlets, Public Areas, and Car Parking.
  • Meet and greet VIPs and handle complaints.
  • Ensure that Front Office policies and procedures are followed and that shift handovers are effective.
  • Know Front Office systems, backup procedures, and system recovery procedures.
  • Ensure an efficient check-in and checkout process.
  • Review and monitor early-morning wake-up procedures.
  • Post room charges and maintain accurate guest registration cards.
  • Maintain special programs, such as frequent flyer and priority club programs.
  • Manage incoming and outgoing calls effectively and maintain current hotel information.
  • Provide information on memberships.
  • Communicate resolved and unresolved problems to the Supervisor at shift change and document them in the log book.
  • Maintain knowledge of all room types, the hotel matrix, and facilities.
  • Review arrival lists and anticipate guest needs.
  • Operate communication equipment and access and use room computer programs.
  • Conduct credit card checks and ensure staff adhere to cash-handling standards and procedures.
  • Maintain a cash float and correct banking.
  • Update Guest History Maintenance and prepare contingency reports.
  • Supervise night staff, including contractors, porters, cleaners, and room service staff, and work with Human Resources to ensure their performance is effectively managed.
  • Oversee the Night Audit function.
  • Develop and update standards and procedures and train staff on them.
  • Produce revenue reports and perform file backup maintenance.
  • Review audits and reconcile daily sales transactions for Front Office and all outlets, balance cash registers, and report discrepancies to Line Managers.
  • Complete weekend and month-end reports in line with policy.
  • Advise Line Managers of recurring errors.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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