IHG

Global hotel company

Night Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeLebanonNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree is required.
Two to four years of experience is required.
Proficiency with Microsoft Office tools, Microsoft Excel, Fidelio/Opera, Holidex Plus, and Micros is required.
Customer service orientation, problem-solving and decision-making, planning and organizing, adaptability and flexibility, and developing others are required.

Responsibilities

Conduct inspections of front-of-house and back-of-house areas during the shift, including Front Office, Housekeeping, the Lobby, Food and Beverage Outlets, Public Areas, and Car Parking.
Meet and greet VIPs and handle complaints.
Ensure that Front Office policies and procedures are followed and that shift handovers are effective.
Know Front Office systems, backup procedures, and system recovery procedures.
Ensure an efficient check-in and checkout process.
Review and monitor early-morning wake-up procedures.
Post room charges and maintain accurate guest registration cards.
Maintain special programs, such as frequent flyer and priority club programs.
Manage incoming and outgoing calls effectively and maintain current hotel information.
Provide information on memberships.
Communicate resolved and unresolved problems to the Supervisor at shift change and document them in the log book.
Maintain knowledge of all room types, the hotel matrix, and facilities.
Review arrival lists and anticipate guest needs.
Operate communication equipment and access and use room computer programs.
Conduct credit card checks and ensure staff adhere to cash-handling standards and procedures.
Maintain a cash float and correct banking.
Update Guest History Maintenance and prepare contingency reports.
Supervise night staff, including contractors, porters, cleaners, and room service staff, and work with Human Resources to ensure their performance is effectively managed.
Oversee the Night Audit function.
Develop and update standards and procedures and train staff on them.
Produce revenue reports and perform file backup maintenance.
Review audits and reconcile daily sales transactions for Front Office and all outlets, balance cash registers, and report discrepancies to Line Managers.
Complete weekend and month-end reports in line with policy.
Advise Line Managers of recurring errors.

Essential Duties and Responsibilities

Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
Meets and greets VIPs
Handles all Complaints
Ensures working of all Front Office Policies and Procedures
Ensures effective shift hand-over
Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures
Efficient check in and checkout process
Reviews and monitors early morning wake up procedures
Posts room charges
Maintains correct guest registration cards
Maintains special programs (e.g. frequent flyer; priority club)
Effective management of incoming and outgoing calls
Maintains current Hotel information
Provides information on memberships
Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book
Completes knowledge of all room types, hotel matrix, and facilities
Reviews arrival lists and anticipate needs
Operates communication equipment
Accesses and uses rooms computer programs
Conducts Credit card checks
Ensures staff adhere to Standards and Procedures for cash handling
Maintains own cash float
Corrects banking
Updates Guest History Maintenance
Prepares contingency reports
Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
Oversees the Night Audit Function
Develops, updates and trains standards and procedures
Produces Revenue Reports
Performs file backup maintenance
Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
Week end and Month end reports completed in line with policy
Advises Line Managers of recurring errors

2. REQUIRED QUALIFICATIONS

Education:

Bachelor's Degree

Skills:

Microsoft Office tools
Microsoft Excel

Fidelio/Opera
Holidex Plus
Micros

Experience:

2 to 4 years

Competencies:

Customer Service Orientation
Problem-Solving/Decision Making
Planning/Organizing
Adaptability/Flexibility
Developing others

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG

Night Manager

About the Job

Requirements

Responsibilities

Operates communication equipment

Accesses and uses rooms computer programs

Updates Guest History Maintenance

Oversees the Night Audit Function

2. REQUIRED QUALIFICATIONS

About the Company

IHG

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