Norwegian Cruise Line Holdings

Operates a global cruise line

Hotel Operations Specialist

Inventory ManagementUpdated on Nov 13

Full-timeMiami, FL, USANo salary listed

About the Job

Requirements

A bachelor's degree with a concentration in Hotel Management, or an equivalent combination of relevant experience, education, training, and skills.
At least two years of experience working aboard cruise ships or at least two years working in a hotel or resort in a hotel management-type role; this experience is stated as preferred.
Intermediate working knowledge of Microsoft Office, especially Word, Excel, PowerPoint, and Outlook, as well as MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.
Strong organizational and analytical skills.
Strong written and verbal communication skills to communicate effectively with shore-side and shipboard team members.
Ability to manage multiple projects simultaneously and make decisions that ensure timeliness, accuracy, and data integrity.
Knowledge of shipboard operations, protocols, and procedures is a plus.
Ability to travel onboard ships as necessary.
Familiarity with SMS and IDMS policies and procedures, and ability to update hotel documents when necessary.
Familiarity with shipboard positions and responsibilities within the Hotel and Guest Services Department, including Concierge and Butler positions.

Responsibilities

Provide analytical and business management support to the Hotel Operations team in Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs.
Act as a liaison with other departments and shipboard management as required by project scope to ensure shipboard teams have the systems, equipment, and tools they need.
Assist with data collection and use pivot tables to track and maintain equipment-level reports, including purchase dates, as required by the Hotel team.
Prepare or assist with laundry reports, budgeting analysis, slow-moving hotel inventory, equipment-level monitoring, obsolete-item tracking, capital budget development, and product specifications by ship.
Assist with reviewing monthly OSO expenditures by vessel.
Assist with C-PAR submissions and help the Hotel team collect all details needed before submission.
Track and oversee the process from submission through product or equipment purchase and delivery.
Assist Hotel Operations with capital purchase submissions in MXP or coordinate AMOS orders for the fleet, and follow up on delivery and payment issues.
Research ways to improve and organize workflow efficiency for shipboard Hotel management.
Liaise between Hotel Operations and shipboard department heads to poll, report, and consolidate feedback on new initiatives and gather general information.
Consolidate inquiries and resolutions clearly and concisely and maintain records of them.
Use MXP daily to support purchasing-related business needs.
Assist the Hotel team with creating new products and standard item numbers, and input or research requisitions as required.
Conduct research and data entry when new programs are developed or upgraded.
Work with Purchasing to ensure information is accurate and activated or inactivated by vessel according to business requirements.
Assist Operations with sourcing new items and work closely with Purchasing.
Follow up on orders and deliveries as necessary.
Track, monitor, and document equipment needs across the fleet, including cleaning equipment, laundry, print shop, and hotel chemicals.
Monitor online information regarding the Hotel Product and work with Marketing to update it.
Update Marketing on vessel product changes resulting from wet docks, drydocks, and refurbishments.
Prepare and update spreadsheets documenting vessel guest and crew capacities, stateroom and suite categories, and room numbers.
Monitor and communicate updates to PBT documents as required to ensure consistency with Hotel SOPs and references in Waypoint.
Collaborate with business owners to update or apply current Marketing brand standards for branded collateral, forms, and reference materials to maintain consistency in Waypoint.
Support the onboard printed collateral program in close collaboration with Marketing Brand Management to follow brand standards.
Communicate frequently with onboard Linenkeepers about logistical and purchasing discrepancies.
Perform other job-related functions as assigned.

Desired Qualifications

At least two years of experience working aboard cruise ships or at least two years working in a hotel or resort in a hotel management-type role.
Knowledge of shipboard operations, protocols, and procedures.

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY:

Provide analytical and business management support to the Hotel Operations team in areas of Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs.
Act as liaison with other departments and shipboard management as required by scope of projects to ensure that shipboard teams have the systems, equipment and tools available that they require..

POSITION RESPONSIBILITIES:

Assist with the data collection, using pivot tables to track and maintain equipment level reports with purchase dates as required by the Hotel team.
This may include, but is not limited to laundry reports, budgeting analysis, slow moving hotel inventory, monitoring equipment levels, obsolete items, development of the Capital budget and product specs by ship.
Assist with the review of the monthly OSO expenditures by vessel.
Assist with the C-PAR submissions and assist the hotel team in collecting all details needed prior to submission.
This includes track and oversee the process from submission to purchase and delivery of product / equipment.
Assist Hotel Ops with the submissions of Capital Purchases in MXP or coordinate AMOS orders for fleet and follow up on delivery and payment issues.
Assist and support the shipboard Hotel management by researching new ways to improve and organize the efficiency of workflows.
Liaise between Hotel Operations and the shipboard heads of department for polling, reporting, and consolidating feedback on new initiatives and general information gathering.
Consolidate details clearly and concisely and keep records of all inquiries and resolutions.
Daily use of MXP for support of purchasing-related business needs.
Assist the Hotel team with the creation of new products, SIN's (standard item numbers) and input or research of requisitions as required.
Perform research and data entry required when new programs are developed or upgraded.
Works closely with Purchasing to ensure information is accurate and activated, or inactivated, by vessel as per business requirements.
Assist Operations with the sourcing of new items, works closely with Purchasing.
Follow up on orders and their deliveries as necessary.
Track, monitor, and document equipment needs throughout the fleet.
This includes but is not limited to; cleaning equipment, laundry, print shop and hotel chemicals.
Monitor online information regarding the Hotel Product and works with Marketing to update accordingly.
Updates Marketing on revisions made to vessels regarding product changes in wet docks, drydocks, and refurbishments.
Prepare and update spreadsheets documenting the vessels guest and crew capacities, stateroom/suite categories along with room numbers.
Monitor and communicate updates for PBT documents as required to ensure consistency with the Hotel SOP's and References in Waypoint.
Collaborate with business owners in updating or applying current Marketing brand standards for their area regarding any branded collateral, form, reference materials etc)., to remain consistent in Waypoint.
Support onboard printed collateral program in close collaboration with Marketing Brand Management to follow brand standards.
Communicate frequently with onboard Linenkeepers regarding logistical and purchasing discrepancies.
Perform other job-related functions as assigned..

QUALIFICATIONS:

DEGREE TYPE:

Bachelor's Degree.

FIELD(S) OF STUDY:

Concentration in Hotel Management or an equivalent combination of relevant experience, education, training and skills..

EXPERIENCE:

Minimum of 2 years experience working on board cruise ships preferred, or minimum of 2 years working within a Hotel/Resort in a hotel management type role..

COMPETENCIES & SKILLS:

Must have intermediate working knowledge with Microsoft Office with emphasis on Word, Excel, PowerPoint, Outlook, MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.
Must have excellent organizational and analytical skills.
Must have excellent written and verbal communication skills to effectively communicate with shore side and shipboard team members.
Ability to deal with multiple projects simultaneously and to make decisions to ensure timeliness, accuracy and data integrity.
Strong knowledge of shipboard operations, protocol and procedures a plus.
Must be able to travel onboard ships as necessary.
Familiar with SMS and IDMS policies and procedures and updates any Hotel documents when necessary.
Familiar with shipboard positions responsibilities within the Hotel and Guest Services Department, including the Concierge and Butler position..

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises

New ReleasesEQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

About the Company

Norwegian Cruise Line Holdings

Operates a global cruise line

Provide a concise four-part company summary for Norwegian Cruise Line Holdings, covering: what it does, how its products work, how it differs from competitors, and its goals.

Company size: 10,001+
Company stage: IPO
Headquarters: Miami, FL
Founded: 1966

Recently Posted Jobs

Explore more opportunities at Norwegian Cruise Line Holdings

See more jobs