Customer Onboarding Specialist
Raydar
Customer Onboarding Specialist
Raydar
AI-powered recruiting agency for tech roles
Raydar · New York, United States · Full-time · Posted 2026-10-26
Salary: USD 130,000–170,000
Workplace: on_site
About the company
Our client is a software company.
The role
Raydar is recruiting for this role on behalf of our client. Guide new accounts through their initial trial period by running setup sessions, teaching users how to get value from the product, and tailoring configurations to each account. You will own the trial outcome, resolve issues quickly, and turn repeated work into reusable materials that help the team onboard more accounts.
What you'll do
- Lead kickoff and one-on-one setup sessions, teaching users how to get the most from the product and tailoring its configuration to each account.
- Own trial outcomes by learning each account's priorities, catching problems early and making adjustments on the spot.
- Investigate product issues, gather evidence and pass findings to engineers to guide improvements.
- Build automations, reusable guides and playbooks that make onboarding faster and more consistent.
- Document return on investment for accounts and lead closing conversations.
What we're looking for
- Experience in consulting, investment banking, private equity or a well-regarded high-growth company.
- Excellent customer-facing skills and an empathetic manner.
- Able to work on-site in New York City five days a week.
- Eagerness to join an early-stage company, speak with clients and work hard.
Bonus points
- A degree from a highly regarded university.
Compensation and benefits
- Base salary: $130K - $170K
- Equity
- Medical, dental and vision coverage
- Unlimited paid time off
- Flexible working hours
- Commuting benefit
Location and work model
- New York, NY, United States
- On-site, five days a week in-office
- Full-time
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Raydar is an AI-powered talent acquisition firm that serves tech-focused organizations on a contingency basis, charging client companies only after a successful hire. It uses proprietary AI to identify a large pool of candidates and conducts a short 15-minute AI-driven interview (recorded and transcribed) before human recruiters review materials, provide interview prep, and assist with offers and negotiations. What sets it apart is the blend of automated sourcing and screening with hands-on human oversight and tailored client support. Its goal is to help organizations hire more efficiently by speeding up sourcing while maintaining thorough evaluation and negotiation assistance.
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