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Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Senior Lead Makeup Training Artist

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeMonterrey, Nuevo Leon, MexicoNo salary listedIn-person

About the Job

Requirements

  • At least 3 years of experience in counter or boutique management.
  • Professional makeup artist experience.
  • A makeup portfolio.
  • Makeup certification, with a specialization in bridal and social makeup.
  • At least 2 years of experience training staff.
  • Genuine passion for the beauty industry.
  • Passion for staff development.
  • Experience in personnel management.
  • Commercial acumen.
  • Expertise in managing key performance indicators.
  • Strong organizational communication.
  • Experience in strategic planning.
  • Proficiency with Microsoft Excel, PowerPoint, and Word.
  • Extensive experience using customer relationship management programs.

Responsibilities

  • Represent the brand and drive personal and counter sales targets through strong artistry and customer service.
  • Lead by example to create a distinctive customer experience through makeup appointments, masterclasses, Tilbury Theatre, and social media content.
  • Build a personal client base in-store and develop a professional profile as an ambassador for the counter.
  • Promote and engage with customers in person and on social media, using brand hashtags and reposting Charlotte Tilbury content.
  • Inspire the team to promote through social media and grow brand awareness and social reach week over week.
  • Demonstrate artistic ability and lead artistry skills checks.
  • Demonstrate expertise in the Tilbury Technique, including brow shaping, eyeliner, lips, and the brand’s ten iconic looks, and train the team to improve counter key performance indicators.
  • Understand different face shapes and adapt facial framing; design and execute bridal makeup.
  • Apply knowledge of mood boards and trends, product and skincare knowledge, color matching, and foundation recommendations to create the signature Charlotte Tilbury skin look.
  • Work with the Education Manager to identify artistry development needs and opportunities and deliver training.
  • Maintain exceptional hygiene, visual, and personal-care standards at the counter.
  • Support events, launches, press days, and appointments with celebrities and VIP clients when needed.
  • Meet personal and counter key performance indicator targets and outperform the market.
  • Review business progress with the Counter Business Manager, identify drivers and opportunities, and collaborate with counter colleagues to achieve targets and rank first in the store.
  • Plan actions to achieve leading sales results through services, assortment, events, social opportunities, occupancy, and key franchises.
  • Deliver training modules and new product development content to support business objectives and team engagement.
  • Assess team training needs and opportunity areas, and support the business with robust event planning and execution.
  • Execute and organize successful events with strong execution and profitable return on investment.
  • Improve team members’ artistry skills and key performance indicators through coaching techniques and feedback.
  • Create monthly training reports, share in-service training and results, and set clear actions and plans for the following month.
  • Drive makeup appointment bookings and maximize consultations through exceptional customer service.
  • Work with the Counter Business Manager to understand counter performance and occupancy targets and grow service performance.
  • Meet brand expectations for new service bookings and data capture.
  • Recruit new customers daily and retain and grow sales from existing Charlotte Tilbury customers.
  • Maintain effective time management at the counter and address operational technology issues promptly with the manager.
  • Communicate effectively during store visits, meetings, and calls with brand stakeholders.
  • Build respectful, cooperative relationships with the team and store colleagues, and ensure store policies are followed.
  • Proactively suggest cross-department collaboration opportunities to floor managers to support commercial success.
  • Ensure company security and loss-prevention policies are followed.
  • Create fresh Tilbury Theatre activities to support daily sales and inspire the team.
  • Plan and support events and masterclasses around new product development launches.
  • Share team achievements and highlights in area communication groups and celebrate colleagues’ successes.

About the Company

Charlotte Tilbury

Luxury beauty brand selling skincare, makeup

Charlotte Tilbury Beauty Ltd. is a luxury beauty brand that offers skincare, makeup, and fragrance. Its products use premium formulations sold through direct-to-consumer channels and retail partners, supported by virtual consultations and in-store appointments. The brand differentiates itself with prestige positioning, celebrity endorsements, strong digital presence, and omnichannel experiences. Its goal is to lead the premium beauty market by expanding worldwide distribution and encouraging repeat purchases.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$1.2B
Headquarters
London, United Kingdom
Founded
2012

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