Custom Software Engineering Lead

Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineering Lead, a typical day involves overseeing the technical vision and architectural framework of bespoke software projects. This role requires guiding teams through the entire lifecycle of design and implementation, ensuring that development practices meet high standards. The position demands continuous alignment of software solutions with organizational goals, fostering collaboration among team members, and driving the delivery of scalable and efficient systems that support business needs.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the establishment and enforcement of development best practices and coding standards.
- Mentor and support team members to enhance their technical skills and professional growth.
- Coordinate cross-functional efforts to ensure seamless integration and delivery of software components.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect.
- Experience in designing and implementing scalable cloud-based contact center solutions.
- Strong knowledge of telephony systems and customer engagement platforms.
- Ability to troubleshoot and optimize performance in complex software environments.
- Familiarity with integration of Amazon Connect with other cloud services and APIs.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Amazon Connect.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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