Live Support Specialist

Job Description

• To monitor multiple Chat dashboards;
• To handle end users’ queries in live chat and ensure a prompt response;
• To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity;
• To resolve any end-users’ disputes in the live chat and escalate to either Service Manager for higher level of intervention and log in complaints if the technical verification of the 1st line Customer Support is required; 
• To sustain discipline in the live chat;
• To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;
• To perform initial technical investigation basing on the information in Evolution Gaming Back office and systems trained;
• To provide resolutions of the investigated cases to the operators if asked by the manager.

Qualifications

• Secondary education;
• Full professional proficiency in English;
• Basic user of standard software applications, including MS Office, Windows, etc.;
• High sense of responsibility;
• The ability to accurately fulfil the direct management orders and work tasks;
• The ability to work in a team;
• The ability to work in shifts;
• Detail-oriented;
• Customer-oriented;
• Good communication skills.
• chat moderator experience 6 month +

Additional Information

We're looking for the person who are able to work Afternoon shift only.

We offer:

• Inclusive and diverse workplace
• Development oriented organizational culture
• Health Insurance
• On-site Gym / Yoga lessons
• Fit pass with corporate service at partner companies
• Privilege card - corporate discounts with partner companies

If you are interested, please apply by adding your CV in English until November 20, 2026

For more information, please visit our careers page:  www.evolutiongamingcareers.com 

The purpose of processing personal data which candidate submits to Evolution Georgia is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.