Kundenberater:in Technischer Service B2C
About the job
- Enjoyment of customer contact, particularly by phone, with strong communication and service orientation.
- Prior experience in customer service, technical support, or a comparable environment is advantageous but not required.
- Technical understanding and willingness to learn about photovoltaic systems and heat pumps; prior knowledge of decentralized energy solutions or technical training such as electrical or HVAC/plumbing/heating is a plus, but not required.
- Ability to remain calm, friendly, and solution-oriented in challenging conversations.
- Confidence using CRM systems and common digital tools, and ability to learn new systems quickly.
- Very good German skills, at least C1, spoken and written, and ability to explain complex matters clearly.
- Provide telephone and written support to customers with complex issues involving photovoltaic, storage, and heat pump systems escalated from first-level support.
- Record and initially assess technical faults during customer conversations, such as inverter, storage, or heat pump error messages, using monitoring data and guides.
- Coordinate with internal specialist departments, service partners, and manufacturers, and coordinate next steps, including on-site appointments, through resolution.
- Handle escalations and demanding conversations professionally, empathetically, reliably, and with a focus on resolution.
- Document all cases in CRM and ticketing systems and support project execution, including reviewing project-related documents and invoices.
- Contribute to knowledge articles and guides and help develop service processes.
- Keep customers informed throughout the resolution process and work closely with project execution, technical internal support, and sales.
- Experience in customer service, technical support, or a comparable environment.
- Prior knowledge of decentralized energy solutions or technical training such as electrical or HVAC/plumbing/heating.
About the company
Vattenfall is a Swedish state-owned energy company that develops and operates power generation and electricity supply. It primarily builds and runs wind farms and solar parks, and sells the generated electricity to customers across Europe. Its products work by converting natural resources—wind and sunlight—into electrical power at its plants, which is then distributed through the energy grid. Unlike many competitors, Vattenfall is owned by the Swedish government, which shapes its strategy toward publicly accountable, large-scale renewable energy investments. The company differentiates itself through its long-term state ownership and its focus on expanding renewable power across Europe, rather than pursuing a broad mix of private investments. Its goal is to be a leading European renewable energy company by growing wind and solar capacity and transitioning its portfolio away from fossil fuels toward sustainable, low-carbon power.
Company Size
10,001+
Company Stage
Debt Financing
Total Funding
$5.6B
Headquarters
Solna kommun, Sweden
Founded
1909
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Simplify's Take
What believers are saying
- August 2026 Vattenfall won two Danish offshore wind contracts, expanding near-term build pipeline.
- August 25, 2026 financing gives Vattenfall EUR 3 billion liquidity through 2027.
- July 9, 2026 InCharge bought Nima Energy charging assets, deepening EV infrastructure exposure.
What critics are saying
- February 2026 France exit shows retail weak spots and management prioritization away from growth.
- Reuters on February 5, 2026 said new nuclear needs direct state investment, limiting autonomy.
- S&P on April 22, 2026 flagged 2026-2030 capex execution risk across offshore wind.
What makes Vattenfall unique
- Swedish state ownership gives Vattenfall political backing and patient capital.
- Vattenfall spans hydro, offshore wind, grids, and nuclear across Northern Europe.
- June 2026 Rolls-Royce SMR selection positions Vattenfall inside Europe’s next nuclear buildout.
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Benefits
- Flexible Work Hours
- Remote Work Options