Technical Design Lead for Salesforce Field Service Management

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

KONE’s vision is to create the Best People Flow experience by providing ease, effectiveness and experience to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market.

KONE Technology and Innovation Unit (KTI) is where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.

KONE IT is a global team of expert professionals working along with business functions and area teams to develop new capabilities and enable new business opportunities. We are trusted partners of KONE business lines and functions to develop, transform, manage and run their information technology solutions. We support KONE in its digital transformation journey by introducing e.g. digital cloud-based IT services, artificial intelligence (AI) and automation to support productivity, business growth and technological disruption. ​​​​​​​Sustainability, curious mindset and innovation are at the core of everything we do, and this makes us an integral part of KONE’s success.

You will own the architecture, technical design, configuration, development and design related to our Field Service Management solution (FSM). KONE was the first company in the world to partner with Salesforce on the Field Service Management, and through that co-creation FSM entity is built on top of Salesforce Field Service Lightning solution, combined with custom built mobile experience for tens of thousands of field technicians.

As the Technical Design Lead you will lead and guide internal and external teams in developing and implementing FSM. You are responsible for establishing guidelines and processes, as well as validating and approving all designs. You will work closely also with Product Owners and Enterprise Architects to drive solution architecture, enabling high performance, maintainability, scalability and security.

Main Responsibilities

• Own the technical design and solution both for FSM Core and FSM Mobile
• Own the solution functionality design as per approved demands, and translate those to IT functional and technical requirements
• Defines the optimal configuration with maximal utilization of out-of-the-box functionality vs KONE-specific customization
• Support in defining data model and controlling data integrity for the solutions
• Support application support teams and KONE service management in problem management
• Support FSM license management
• Ensure that solution development is in line with business objectives, user needs, target architecture and IT standards & frameworks
• Ensure the solution documentation is always up-to-date
• Understand the FSM solution big-picture and the target state and it’s role in IT landscape and service business processes.

The desired candidate will have

• M.Sc. degree or equivalent
• Professional experience of minimum 12 years in IT industry, with at least 8 years in Salesforce
• Expertise and hands on experience in Salesforce Field Service Lightning and Service Cloud products and their implementation
• Expertise and hands on experience in custom mobile architectures
• Good knowledge of handling & simplifying Salesforce data integration designs with backend systems like SAP, IoT etc.
• Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage
• Demonstrated track record of clear achievements from previous positions held
• Experience in leadership and matrix organizations
• Experience with supplier collaboration / collaboration with development partners
• Experience in working in international environment with stakeholders distributed globally
• Excellent stakeholders’ communication skills (both written and oral)
• Excellent change management, analysis and problem solving skills
• Excellent collaboration and communication skills in English

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html