Assistant Manager - Banquet

Job Description

• Ensure correct grooming standards are followed at all times  
• Responsible for the smooth operation of the outlet   
• Follow up on all financials, LQA, Forbes and TrustYou targets  
• Is aware of the daily, monthly and yearly financial targets  
• Actively and actively contributes towards the achievement of financial targets  
• All issues and negative guest feedback need to be properly reported on Glitch system  
• Following up on opening and closing checklists of banquets
• Maintains the HACCP & FIFO standards as required by the regional governing body  
• Handle financial procedures according to guidelines set by the finance department  
• Responsible for linking all facets of service, cuisine and entertainment  
• Assume the responsibility of daily operations  
• Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor   
• Assist daily briefings for all staff prior to commencement of shift  

• Should be creative, confident and prepared to think outside of the box  
• Following the personal development plan set by the direct supervisor  
• Ensure the operational inventory is always accounted for and in immaculate condition  
• Ensure the outlet is maintained at the highest levels  
• Create opportunities for upselling products   
• Develop the direct team to strive for excellence  
• Inspires heartists to create a flow of new and ‘improved’ ideas  
• Follow Hotel Evacuation Policy in case of an Emergency  
• Ensure awareness and delivers the optimum levels of service and guest satisfaction  
• Establish and maintain effective communication across all divisions  
• Lead by example through a passionate, hands on approach  
• Assist with collecting information for the monthly P&L review 

Qualifications

• 2-3 years’ experience as a leader preferably in a fast paced  luxury property
• Excellent knowledge in Food & Beverage including bar operations.
• Computer literacy an added advantage and previous use and mastery of point of sale system required
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.