Full-Time
Client Tech Support: Payment Devices
Posted on 4/9/2024
Customizable point-of-sale and business management solutions
Compensation Overview
$20 - $24Hourly
Junior
Chicago, IL, USA
- 1+ years of experience working in a call center, customer service environment, IT support or related field
- Software Experience - CRM Salesforce, Talkdesk or HUB or similar
- Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
- Fluency in Spanish or other languages a bonus! (Written and spoken)
- Experience with conflict resolution management techniques
- Familiar with internal software applications such as CRM's, Salesforce, and Talkdesk
- Minimum High school diploma or GED
- Some college or technical school is preferred
- Strong problem-solving and critical thinking skills
- Excellent soft skills and diplomacy to effectively de-escalate quickly
- Ability to work under pressure and handle multiple tasks simultaneously
- Respond promptly to client inquiries through multiple communication channels, including, but not limited to:phone, email, and/or chat, in a courteous and professional manner
- Provide accurate and effective solutions to clients, account executives, & other team member issues, complaints, and inquiries
- Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)
- Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
- Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion
- Maintain and upkeep knowledge of SpotOn products, services, and policies
- Other duties as assigned by the supervisor or manager
SpotOn offers customizable point-of-sale systems for businesses, providing online ordering, mobile payment, restaurant management, and retail solutions. Their technologies are designed to empower business owners to efficiently manage their operations, supported by a 24/7 team of experts.
Company Stage
Series F
Total Funding
$954.8M
Headquarters
San Francisco, California
Founded
2010
6 month growth
↑ 4%1 year growth
↑ 9%2 year growth
↑ 10%Benefits
Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, holiday and sick time
Headspace membership
Home office equipment
Monthly cell phone and internet stipend
Unlimited access to virtual audio and visual workouts
Subscription to Linkedin Learning
Tuition reimbursement