Case Manager

Job Summary

This position is eligible for a $2500 retention bonus. Bilingual Spanish candidates eligible for stipend.

The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.

The Providence Center Case Manager BHOP Team Z2 will coordinate services for consumers to minimize stressors and to facilitate the reduction of psychiatric and substance abuse disorder symptoms. Provide support counseling, problem solving, contracts and limit setting. Encourage consumers to attain the highest possible levels of independence.

Duties & Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Coordinate a variety of services. -Treat consumers with respect. -Provide support counseling, problem solving, contracts and limit setting. -Establish attainable goals with the consumer. -Involve consumers, agencies and others in planning. -Assist consumers in deciding which areas they want to address. -Assist consumers with basic medical procedures and hygiene needs. -Encourage consumers to attain the highest possible levels of independence. -Accept the values and lifestyles of consumers. -Use a flexible approach with a diverse population. -Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management. -Present verbally a synopsis of actual cases as required. -Arrange moves for consumers. -Accompany consumers to appointments with agencies, clinics, doctors, etc. -Initiate vocational/job development activities with consumer. 

Make assessments and provide appropriate crisis interventions and risk management as needed. -Treat consumers with respect. -Assess consumers' unmet needs (psychological, substance use, physical, housing, psychiatric). -Identify, assess and respond to crisis situations. -Use a flexible approach with a diverse population. -Perform in a calm and professional manner during crisis or emergency situations. 

Teach consumers adult daily living skills. -Teach, supervise and assist consumers with doing household chores, laundry, room cleaning, etc.) using realistic situations. -Use a step-by-step process when teaching skills. -Use positive reinforcement and encouragement. -Integrate skills training in all aspects of Rehab. and Recovery Plan. -Complete chores if consumers' skill level warrants .-Maintain a clean, healthy and safe environment at all times. -Perform household duties as needed. -Use a flexible approach with a diverse population. -Assist consumers with budgeting and money management. -Help form a nutritional plan and assist consumers with food shopping. 

Initiate treatment and advocate for consumer within network of care. -Schedule appointments for consumers within The Center and with outside agencies. -Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor). -Complete required interagency and other necessary paperwork. -Identify, obtain, and maintain housing and necessary household goods and furnishings. 

Negotiate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves. -Negotiate with reasonable goals. -Clarify the issues to be negotiated. -Follow through with the agreement reached. -Remain flexible and consider alternatives. -Advocate for consumer. -Attend court and mental health reviews. 

Transport consumers in own vehicle or Center van to planned activities and appointments. -Drive carefully and abide by traffic rules. -Ensure that seat belts are worn by all traveling in Center or employee owned vehicles. 

Complete recordkeeping in accordance with Health Information Services (HIS) and other center requirements within required time frames and abide by center confidentiality policy. -Complete daily activity logs. -Complete progress notes with appropriate format. -Develop and implement a plan of care with ongoing consumer input. -Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature. -Monitor confidentiality in accordance with Center policy and legal requirements. -Complete required reports and evaluations (MHPRR checklist, Psycho-social form). -Follow required office procedures in a cooperative manner. -Initiate and process incident reports as per Center guidelines. -Adhere to Infection Control protocols. 

Maintain cooperative relationships with Center staff, consumers, community agencies and the public. -Communicate with various local agencies and other departments or teams at The Center. -Work in cooperation with co-workers and supervisory staff. -Deal with team members regarding problems in a constructive manner. -Accept and use direction and supervision. -Benefit from constructive criticism. 

Attend trainings, case presentations and conferences. -Provide feedback to staff on the content of educational programs attended. -Attend mandatory in-service trainings and other trainings required. 

OCCASIONAL DUTIES: -Serve on appropriate Center committees.

Requirements

Associate's degree Required; Bachelor's degree Preferred.

Field of Study: Human Services or related

Experience in Human Services field preferred.

Must have valid driver's license, registration, current inspection sticker and insured auto.

Bilingual Spanish preferred.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.