Full-Time

Customer Experience Operations Manager

Posted on 5/31/2024

Tanium

Tanium

1,001-5,000 employees

Offers converged endpoint management platform

Cybersecurity

Senior

Remote in USA

Required Skills
Communications
Salesforce
Requirements
  • Bachelor’s degree or equivalent experience
  • 5+ years of Gainsight configuration and administration experience
  • Gainsight NXT Administration Certificate
  • Working knowledge of Salesforce objects and data
  • Experience in customer success or equivalent understanding of SaaS business metrics
  • Proficiency in project management and problem-solving
  • Experience in cross-functional teams and interaction with senior leadership
  • Excellent written and verbal communication skills
  • Strategic thinking and prioritization
  • Problem-solving skills
Responsibilities
  • Configure, deploy, and administer the Gainsight platform
  • Collaborate with cross-functional teams to gather business requirements
  • Develop new business processes in partnership with Customer Success leadership
  • Manage day-to-day support of Gainsight users
  • Monitor system performance and data integrity
  • Maintain expertise in Gainsight and relevant software
  • Identify opportunities for improvement in tools and processes

Tanium offers a Converged Endpoint Management (XEM) platform, providing real-time visibility and control over every endpoint, with a focus on asset discovery, endpoint management, risk and compliance management, investigation, and remediation. The platform utilizes advanced technologies to streamline IT operations and security incident response tasks.

Company Stage

N/A

Total Funding

$1B

Headquarters

Kirkland, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

-10%

Benefits

Insurance, Health & Wellness Package

401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus

Work From Home

Maternity & Paternity Leave

Adoption Assistance

Flexible Hours

Paid Time Off

Free Lunch or Snacks

Company Social Events

Travel Concierge

Commuter Checks & Assistance

Employee Discount

Tuition Assistance