Discovery Community College

Hands-on career training for quick employment

Student Service and Financial Aid Administrator

Administrative SupportConfirmed live in the last 24 hours

Full-timeLangford, BC, Canada$47k - $50k

About the Job

Requirements

A high school diploma is required.
At least 1–3 years of experience in an administrative, clerical, registration, or help desk role is required.
Strong computer skills are required.
Exceptional organizational and multitasking abilities, with strong attention to detail, are required.
Excellent verbal and written communication and interpersonal skills are required.
Ability to work in a fast-paced, team-oriented environment with minimal supervision is required.

Responsibilities

Provide integrated support across administrative, technical, and customer service functions.
Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
Support financial transactions and maintain accurate records in alignment with college procedures.
Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
Deliver first-level information technology assistance and escalate complex issues to ensure uninterrupted technology access.
Maintain a welcoming and solution-oriented environment for campus visitors and stakeholders.
Send appointment reminders and manage virtual group meetings.
Assist with enrollment data, take applicant photographs and IDs, and update MCL stages.
Process DO account requests according to calendar bookings.
Make a minimum of 50 calls per day when two individuals are at the desk.
Proactively manage the front office, tour walk-in visitors, and assist with appointments until the intended person is ready to meet the prospective student or student.
Perform other duties as assigned by the Help Desk Manager.
Assist prospective students with registration processes, eligibility inquiries, and documentation collection.
Manage student records accurately, including compliance and financial aid documentation.
Coordinate class schedules, support staff appointments, and maintain internal documentation.
Ensure adherence to institutional policies and regulatory timelines.
Maintain organized, up-to-date internal communications and filing systems.

Desired Qualifications

A post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
Experience in an educational setting is preferred.
Proficiency in Microsoft Office 365 is desired.
Familiarity with student administration systems (SAS) is a plus.

Discovery Community College has an onsite/in-person opportunity available in the Campbell River Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

About the Role:
We are seeking a dedicated Student Service and Financial Aid Administrator to support student enrollment, campus operations, and technical troubleshooting on our Langford Campus. This is an exciting Full-time opportunity that combines administrative precision with frontline support, offering the potential to grow into a full-time role within the College.
This Full-time role and has the potential to lead to future advancements within the college.

Salary Range: $47,000 – $50,000
Schedule: Monday to Friday

Key Responsibilities:
Help Desk Support:

Provide integrated support across administrative, technical, and customer service functions.
Manage inquiries, appointments, and communication channels to enhance user engagement and satisfaction.
Support financial transactions and maintain accurate records in alignment with college procedures.
Facilitate campus logistics, event coordination, and registration activities to support institutional operations.
Deliver first-level IT assistance and escalate complex issues to ensure uninterrupted technology access.
Champion a welcoming and solution-oriented environment for all campus visitors and stakeholders.
Appointment reminders and Virtual Group Meeting Management.
Help with enrollment data, take photo and IDs of the applicant, and update MCL stages.
DO account requests as per Booking on Calendar.
50 Calls minimum per day – When two individuals are at Desk.
Proactively manage the front office, touring walk-ins and assist with the appointment until the intended person is ready to meet the prospect or student.
Perform other duties as assigned to the Help Desk Manager.

Registration & Administrative Support:

Assist prospective students with registration processes, eligibility inquiries, and documentation collection.
Manage student records accurately, including compliance and financial aid documentation.
Coordinate class schedules, support staff appointments, and maintain internal documentation.
Ensure adherence to institutional policies and regulatory timelines.
Maintain organized, up-to-date internal communications and filing systems.

Qualifications:

High school diploma required; post-secondary certificate or diploma in Office Administration, Education, or a related field is an asset.
At least 1–3 years of experience in an administrative, clerical, registration, or help desk role (preferably in an educational setting).
Strong computer skills, with proficiency in Microsoft Office 365 and student administration systems (SAS) a plus.
Exceptional organizational and multitasking abilities, with strong attention to detail.
Excellent communication and interpersonal skills—both verbal and written.
Ability to thrive in a fast-paced, team-oriented environment with minimal supervision.

Diversity and Inclusion:
Discover Community College is committed to fostering a diverse, inclusive, and equitable environment. We celebrate the unique contributions of individuals from all backgrounds and welcome applications from all qualified candidates, including those from underrepresented communities.

Discovery Community College values diversity and inclusion and encourages applications from all qualified individuals.

It’s your time – make the change today!

About the Company

Discovery Community College

Hands-on career training for quick employment

Discovery Community College uses a hands-on, learn-by-doing approach to career training. It offers specialized programs designed to quickly turn students into fully-skilled, work-ready employees by delivering both knowledge and practical experience in a short time, so graduates can start earning in a career they care about without lengthy classroom time. Compared with traditional education and other training, Discovery focuses on practical, job-ready skills and faster pathways to employment. The goal is to help students finish training fast and enter the workforce with real skills that match employer needs.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Campbell River, Canada
Founded: 1989

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