JP Morgan Chase

Runs a consumer bank and an investment bank

Application Support Analyst

IT OperationsConfirmed live in the last 24 hours

Full-timeBoston, MA, USA$114k - $155kIn-person

About the Job

Requirements

Ability to execute small to medium projects independently, initially with direction and eventually independently.
Ability to write high-quality, maintainable, and robust code following software engineering best practices.
Ability to support application systems and related technologies for daily business operations in a timely manner.
Ability to triage and escalate production issues that cause outages.
Ability to recognize toil and proactively eliminate it through systems engineering or application code updates.
Understanding of observability patterns and service level indicators, objectives, monitoring, and alerting.
Ability to automate repetitive tasks and improve reliability.
Ability to work collaboratively with a large team and vocalize ideas with peers and managers.
Ability to prioritize and adjust work plans as assigned responsibilities and projects change.
Ability to adhere to processes and company policies to deliver high-quality services to clients and partners.

Responsibilities

Provide L2 production support for business-critical applications, including incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases and changes.
Partner with engineering and business teams to maintain application availability, meet service-level agreements, and drive operational improvements through documentation, automation, and problem management.
Execute projects independently, progressing from small to medium projects with initial direction to designing and delivering projects independently.
Support application systems and related technologies for daily business operations, maintaining a reliable and scalable production environment.
Triage and escalate production issues causing outages.
Create and maintain runbooks, standard operating procedures, and knowledge articles; document known errors and workarounds.
Implement and improve service-level indicator and objective monitoring and alerting solutions for transparency and analysis.
Automate repetitive tasks and enhance reliability.

Join Us at 55ip & Help the Wealth Management Industry Move Forward
Working at 55ip, a separately branded subsidiary of J.P. Morgan, means standing at the intersection of finance and technology—and at the cutting-edge of wealth and asset management.
Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes. The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management

Responsibilities and Deliverables:

Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself
Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
Responsible & accountable for triaging and escalating production issue causing outages.
Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.
Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
Automate repetitive tasks, and enhance reliability.
Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
Adhere to processes, company policies, required to deliver high quality services to clients & partners.

Base Pay/Salary: Boston,MA $114,000.00-$155,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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