T

Ticketmaster

Ticket sales platform for live events

Gerencia Operaciones y Servicio

Full-Time
No salary listed
Mid
Bachelor's
Venustiano Carranza, Mexico City, CDMX, Mexico
In PersonOccasional travel and attending events outside regular hours may be required.
Customer Experience & SupportCustomer Success

About the job

Requirements
  • Bachelor's degree in Business Administration, Marketing, Business Administration of Communication and Entertainment, or a related career.
  • At least four years of proven experience in customer service and support, account management, and event operations.
  • Experience leading teams, managing projects, and managing change.
  • Experience using Salesforce or a similar customer relationship management platform to track clients, incidents, and indicators.
  • Advanced conversational English to collaborate with clients and global teams.
  • Availability for occasional travel and to support events outside regular working hours when operations require it.
  • Ability to lead clearly, develop teams, and promote accountability for results.
  • Strong customer orientation and ability to make decisions balancing service, operations, and established commitments.
  • Ability to analyze information, identify root causes, and turn findings into concrete actions.
  • Ability to communicate clearly and assertively with clients, internal teams, and global groups.
  • Ability to negotiate and manage critical situations with sound judgment, composure, and a solution-focused approach.
  • Ability to collaborate across departments, share information promptly, and build trusting relationships.
  • Ability to adapt to product, technology, and priority changes while maintaining consistent service.
  • Integrity, commitment, and accountability for area information and decisions.
Responsibilities
  • Directly lead customer support coordinators and indirectly lead their specialist teams, establishing priorities, service standards, and follow-up mechanisms.
  • Ensure client portfolios and operational workloads are balanced among teams to meet established service levels.
  • Oversee the event operating cycle from going on sale through closeout, coordinating promoter and venue needs with the corresponding internal departments.
  • Define and track objectives and key results, service indicators, response times, and customer satisfaction, agreeing on corrective actions when performance deviates.
  • Ensure incidents, changes, client contacts, and agreements are documented and kept current in Salesforce to enable timely follow-up.
  • Lead client adoption of digital services, including use of TM1 and other applicable products, coordinating demonstrations, feature communications, and training as needed.
  • Participate in technology-improvement projects, managing testing, risks, resources, and communications with local and global teams.
  • Supervise on-site or remote access-control operations, ensuring timely incident escalation and service continuity.
  • Intervene in negotiations and critical client situations, identify root causes, and agree on viable alternatives with the responsible departments.
  • Escalate complex problems to internal and global Ticketmaster teams, provide necessary information, and follow through to resolution.
  • Consolidate performance, incident, response-time, result, and operational-impact reports for senior management and, when appropriate, clients.
  • Drive improvements in processes, service practices, and cross-department coordination to improve operational quality, efficiency, and consistency.
  • Maintain effective working relationships with local and global internal teams, promoters, and venues.
Desired Qualifications
  • Knowledge of TM1 and TMWin, particularly for internal candidates.

About the company

T

Ticketmaster

View
Website

Ticketmaster runs a platform for selling live-event tickets, covering sports, concerts, theater, and more. It connects fans with events and provides ticketing services to venues and event organizers. How it works: when fans buy tickets, a service fee is added on top of the ticket price, and Ticketmaster earns revenue from these consumer fees as well as from partners who pay for its ticketing technology and services. The platform supports event organizers and venues with tools to manage sales, seating, and ticket delivery, while also offering safety features and information about venues to help fans avoid scams and have a smooth experience. How it stands out: it leverages a large network of venues, partnerships, and technology to handle high-volume sales and provide trusted, end-to-end ticketing solutions. Its goal is to provide a seamless, secure ticket-buying experience for fans and a reliable, scalable platform for event organizers and venues.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Beverly Hills, California

Founded

1976

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 2026 AI partnerships expand Ticketmaster discovery inside Gemini, Muse, Claude, and Alexa+.
  • The September 2026 app launch targets the 40% of fans missing events.
  • East Africa expansion through Quicket broadens inventory while lowering fraud and checkout friction.

What critics are saying

  • Judge Frimpong kept the FTC BOTS Act case alive on September 28, 2026.
  • The DOJ settlement faces NIVA, AEG, and SeatGeek objections before mid-October 2026 ruling.
  • A breakup or conduct decree would destroy Ticketmaster’s resale-fueled monopoly economics.

What makes Ticketmaster unique

  • Ticketmaster sits inside Live Nation’s promotion, venue, and resale flywheel, unlike SeatGeek.
  • Its September 2026 app redesign and AI connectors embed discovery across Gemini, Muse, ChatGPT.
  • Quicket gives Ticketmaster local payment rails in Kenya and Uganda via M-Pesa, Airtel Money.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Paid Vacation
  • 401(k) Company Match
  • Family Planning Benefits
  • Fertility Treatment Support
  • Professional Development Budget
  • Volunteer time off

Growth & Insights and Company News

Headcount

6 month growth

12%

1 year growth

13%

2 year growth

13%
Music Business Worldwide
Oct 20th, 2026
Jim Freeman, ex-Amazon Prime Video VP, joins Ticketmaster as CTO to lead 'AI-first' push.

Jim Freeman, ex-Amazon Prime Video VP, joins Ticketmaster as CTO to lead 'AI-first' push. October 20, 2026 Ticketmaster has appointed former Amazon executive Jim Freeman as its Chief Technology Officer. The Live Nation-owned company has also hired Rachel Smith from Block as its first SVP of Data Science and Machine Learning, and ex-Disney executive Chuck Mortimore as SVP of Product. Ticketmaster announced the appointments on Monday (October 19), alongside the addition of the team behind AI startup Ragie. "Reliable, secure and personalized experiences depend on how effectively we use technology and data," said Saumil Mehta, Global President of Ticketmaster. "Jim, Rachel, Chuck and the Ragie.ai team will help us move faster, build better tools and deliver better outcomes for fans, artists, venues and clients." As CTO, Freeman will be responsible for the technology behind Ticketmaster's products for fans and clients, including what the company calls "a new generation of agentic, AI-powered tools." "Jim, Rachel, Chuck and the Ragie.ai team will help us move faster, build better tools and deliver better outcomes for fans, artists, venues and clients." Saumil Mehta, Ticketmaster Freeman will also oversee Ticketmaster's global engineering organization and platform modernization, continue work on its defenses against bots and "bad actors," and lead a push to make "every function AI-first" across the company. Ticketmaster says Freeman has spent more than 30 years running engineering teams at consumer technology businesses. As a VP at Amazon, he helped build and launch Prime Video, then scaled the service to more than 30 million monthly active users worldwide. He also launched Prime Video Direct and Amazon Channels, and expanded the service's device partnerships and distribution. Freeman later served as CTO of European fashion marketplace Zalando, which now connects more than 62 million active customers with 7,000 brands across 29 markets. Most recently, he was a Senior Advisor at Permira. Freeman fills a position that had been vacant since February, according to Variety. Ticketmaster's previous CTO, London-based Carlos Alvarez-Coch, left shortly before the US antitrust trial against Live Nation began on March 2. Smith joins Ticketmaster from Block, where she helped scale the data science teams behind Square, Cash App, and TIDAL. She was responsible for more than 120 data scientists across those businesses. At Ticketmaster, Smith will build what the company calls a "center of excellence for data science," extending its existing analytics work and making data more central to product development and business decisions. Ticketmaster says the move will create its first dedicated data science and machine learning organization, with a focus on fraud detection, bot mitigation, and the fan experience. Mortimore, meanwhile, will lead Ticketmaster's product strategy for identity, access, and trust. His remit covers how fans access and manage their accounts and tickets, as well as protections against "bad actors and unauthorized access," according to Ticketmaster. Mortimore has held product leadership roles at Disney, Stripe, Visa, and Salesforce over more than 20 years, following earlier engineering roles at Netscape and Sun Microsystems. At Disney, his most recent employer, he consolidated identity across the company's global businesses, including its theme parks, Disney+, and Hulu. Ticketmaster said the Ragie team, whose work focuses on AI infrastructure and retrieval technology, will help staff across the business build AI tools and put them to use. Ragie announced on July 27 that it was joining Ticketmaster, a deal Variety reported as an acquisition. Ragie's website still describes the company as a "fully managed RAG-as-a-Service platform," and now carries a banner announcing that "Ragie joins Ticketmaster." RAG, or retrieval-augmented generation, is a technique that lets AI models draw on a company's own documents and data when generating answers. The appointments come almost a year after Mehta joined Ticketmaster as Global President, with a stated aim to "accelerate an AI transformation" at the company. Mehta previously spent more than nine years at Square, where he was most recently Chief Product Officer and Head of Business Org. In May, Ticketmaster cut around 350 jobs, or 8% of its global workforce, primarily in engineering, product, and design, according to Pollstar. "The purpose of [these cuts] is stronger prioritization, especially in engineering product and design," Mehta told Pollstar at the time. "That comes with flattening layers, consolidating ownership, changing how teams are structured and ensuring that we put more energy behind specific initiatives." Ticketmaster's controls on bots and ticket brokers are also the subject of a lawsuit brought against Live Nation and Ticketmaster by the US Federal Trade Commission (FTC) and seven states in September 2025. The complaint alleges that Ticketmaster knowingly allowed brokers to use hundreds or thousands of accounts to exceed artists' ticket limits, and that those tickets were then resold on Ticketmaster's own resale marketplace. In a court filing on October 13, Live Nation and Ticketmaster denied the FTC's claims, calling the lawsuit "misguided." "In 2025, Ticketmaster detected and blocked nearly 260 million attempts daily by bots to access its services, and currently blocks tens of thousands of suspected inauthentic account-creation attempts each day," the filing states. Separately, a federal jury in Manhattan found in April that Live Nation and Ticketmaster had illegally monopolized primary ticketing at major US concert venues, along with the market for large amphitheaters. Live Nation and Ticketmaster have asked the court to throw out the verdict or order a new trial. The coalition of 33 states and the District of Columbia that pressed the case to a verdict, after the DOJ settled its claims a week into the trial, is seeking the divestiture of Ticketmaster. Ticketmaster's revenues rose 15% year-over-year to USD $852 million in Q2 2026, with adjusted operating income up 14% to USD $331 million. The company says it processes more than 600 million tickets annually across more than 35 countries.Music Business Worldwide

Venice News
Oct 19th, 2026
Ticketmaster goes all-in on AI, names ex-amazon exec as chief technology officer.

Ticketmaster goes all-in on AI, names ex-amazon exec as chief technology officer. Bot attacks have plagued Ticketmaster for years, so to combat it, the ticketing service is shaking up its executive ranks and going all-in on AI. Ticketmaster has hired Jim Freeman as its chief technology officer, filling a slot left vacant since February after its London-based c Bot attacks have plagued Ticketmaster for years, so to combat it, the ticketing service is shaking up its executive ranks and going all-in on AI. Ticketmaster has hired Jim Freeman as its chief technology officer, filling a slot left vacant since February after its London-based c This story matters for Culture, Style & Media readers tracking venice. Reported by variety.com. Read the full original at the source link below. Originally reported by variety.com. VeniceNews.com curates and briefs the culture, style & media stories that matter. Its editorial policy

Bandsintown
Oct 16th, 2026
Live Nation filing calls FTC suit "perversion" of bots Act.

Live Nation filing calls FTC suit "perversion" of bots Act. In a fiery federal court filing, Live Nation asserts the FTC is distorting anti-bot laws and punishing Ticketmaster for third-party scalper abuse. Oct 16, 2026 Live Nation and Ticketmaster this week filed their answer to the high-stakes lawsuit brought by the Federal Trade Commission (FTC) and seven states. The live entertainment giant contends that federal regulators are misapplying the Better Online Ticket Sales Act (BOTS) by attempting to penalize the very platform the statute was designed to protect. * The Legal Filing: Live Nation and Ticketmaster submitted their formal Answer and 16 affirmative defenses in the U.S. District Court for the Central District of California this week. * The Opponents: The FTC is joined by state attorneys general from Colorado, Florida, Illinois, Nebraska, Tennessee, Utah, and Virginia. * The Core Argument: Live Nation argues that the FTC is attempting to "flip the Act on its head" by holding ticketing companies liable when bad actors bypass their security measures, rather than prosecuting the scalpers running the bots. * The Defense Metrics: Ticketmaster reports investing more than $1 billion since 2010 to counter ticket scalping and claims it blocked nearly 260 million daily bot attempts in 2025. * The Constitutional Defenses: Live Nation raises 16 defenses, including violations of Due Process, the Equal Protection Clause, and the Major Questions Doctrine. More on all this below. * Live Nation and Ticketmaster also emphasized their advocacy for ticketing reform including lobbying for the original 2016 BOTS Act. Flipping the BOTS Act 'on its head' At the center of Live Nation's filing is statutory interpretation. Congress enacted the BOTS Act in 2016 to outlaw the technological circumvention of purchase limits and to penalize scalpers who sell tickets acquired through those means. Live Nation's legal teams at Latham & Watkins and Sidley Austin argue the statute distinguishes between bad-faith scalpers and primary ticket issuers. According to the filing: "The Commission seeks to flip the Act on its head by turning it against Live Nation and Ticketmaster, the very companies the Act is intended to support. This perversion of the Act contradicts its plain meaning, flouts the will of Congress, and undoubtedly sets back the fight against scalpers." Citing legislative history from the Senate Commerce Committee, Live Nation says that lawmakers specifically framed primary sellers' safeguards as the frontline defense against automated ticket harvesting. Under prior FTC enforcement actions, Ticketmaster was consistently treated as the protected ticket issuer whose controls were circumvented by outside scalpers. Live Nation argues that the FTC's current theory reinterprets the statute to punish ticketing platforms whenever a determined scalper discovers a loophole, effectively transforming anti-bot legislation into a platform liability. Warnings of a 'chilling effect' on anti-bot security. Live Nation's response outlines what it characterizes as a dangerous paradox in the FTC's enforcement approach. Because BOTS Act liability hinges on circumventing safeguards used to enforce ticket limits, a ticketing company that implements zero purchase limits and zero anti-bot defenses faces no exposure under the statute at all. If courts determine that platforms face compound statutory liability whenever a third-party broker evades an anti-abuse control, Live Nation warns that ticketing platforms will face economic and regulatory pressure to abandon purchase caps and security measures entirely. Alternatively, platforms like it could be forced to severely curtail or shutter fan-to-fan resale marketplaces to avoid third-party liability, eliminating authenticated resale protections and driving consumers back to unregulated secondary black markets. Addressing the complaint's allegations regarding pricing transparency and ticket disclosures, Ticketmaster stated that it now operates with all-in pricing consistent with FTC regulations and denied engaging in unfair or deceptive acts. 16 affirmative defenses: Due Process and the Major Questions Doctrine. In addition to a general denial of wrongdoing, Live Nation asserted 16 formal defenses including: * Third-Party Causation: Any harm suffered was caused by the intervening and superseding actions of independent scalpers, not Ticketmaster. * Major Questions Doctrine: The FTC is attempting to unilaterally expand its regulatory authority across the entire secondary ticketing market without clear congressional authorization. * Constitutional Vagueness & Fair Notice: Applying BOTS Act terms like "circumvent" and "sell or offer to sell" against ticket platforms violates Due Process guarantees under the Fifth and Fourteenth Amendments. * Selective Enforcement: The enforcement action constitutes arbitrary and unequal treatment under the Equal Protection Clause. * Good Faith & Public Interest: The company acted in good faith, and the sweeping injunctive remedies sought by regulators would disrupt live event ticketing and harm the broader public interest. What comes next in FTC vs Live Nation and Ticketmaster. Following Judge Maame Ewusi-Mensah Frimpong's decision to reject Live Nation's previous motion to dismiss, this litigation now enters an intensive, multi-year discovery phase. The court will enter a formal Pretrial and Scheduling Order setting binding discovery deadlines, opening the door for the FTC to subpoena Ticketmaster's internal communications with brokers, account-monitoring logs, and secondary fee revenue. Concurrently, Ticketmaster's legal team will prepare its defense in part by gathering technical information to demonstrate ongoing mitigation efforts against scalpers. This fact-finding and expert deposition process will likely dominate 2027, setting up summary judgment battles in early 2028 where Live Nation will formally challenge the FTC's statutory authority. The parties have already proposed vastly different trial schedules: the FTC and state plaintiffs are pushing for an April 24, 2028 jury trial date, while Live Nation and Ticketmaster are requesting an October 2028 trial kickoff. Get the latest Live Music & Industry News updated continuously from across the web under the Hypebot Industry News tab here.

Arab News
Oct 15th, 2026
Ticketmaster appointed as Dubai Racing Club's official ticketing partner.

Ticketmaster appointed as Dubai Racing Club's official ticketing partner. * The platform will power key events including the Dubai Racing Carnival and Dubai World Cup during the 2026-27 season DUBAI: Dubai Racing Club has appointed Ticketmaster as its official ticketing partner to support the racing calendar at Meydan Racecourse. The platform will power Dubai Racing Club's ticketing website for key events including the Dubai Racing Carnival and Dubai World Cup throughout the 2026-27 season, making it easier for fans to discover, purchase and manage tickets. Club CEO and board member Ali Al-Ali said: "Every season, we look for new ways to make an evening at Meydan Racecourse even more enjoyable for our guests - whether they are here for the racing, the hospitality, the dining or simply the atmosphere. We're pleased to welcome Ticketmaster as our official ticketing partner, helping make it even easier for fans in the UAE and around the world to join us for another exciting season." Andreas Muller, managing director of Ticketmaster Middle East, said: "Dubai Racing Club puts on some of the biggest dates in the global horseracing calendar, from the Dubai Racing Carnival through to the Dubai World Cup. We're delighted to be part of the journey and to help more fans experience these incredible events. Our technology will make buying and managing tickets simple, while keeping the experience unmistakably Dubai Racing Club from start to finish." The announcement follows Ticketmaster's recent appointment as official ticketing partner of the FIBA Basketball World Cup 2027 in Qatar, and Khaleeji Arabian Dyar 27 (27th Arabian Gulf Cup), in Jeddah. Together with a multiyear partnership with the F1 Abu Dhabi Grand Prix, these highlight Ticketmaster Sport's growing role in connecting fans with some of the Middle East's biggest live sporting moments. Originally published by Arab News

The Lawyers Weekly
Oct 14th, 2026
Live Nation says FTC twists BOTS act to target Ticketmaster.

Live Nation says FTC twists BOTS act to target Ticketmaster. By Bonnie Eslinger ( October 14, 2026, 6:56 PM EDT) - Live Nation and Ticketmaster fought back against the Federal Trade Commission's case accusing the companies of ignoring ticket scalpers and failing to disclose significant Ticketmaster fees upfront, telling a California federal judge the agency is targeting the companies "for not perfectly blocking all ticket purchase abuse on Ticketmaster's platform."... Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as * Daily newsletters * Expert analysis * Mobile app * Advanced search * Judge information * Real-time alerts * 450K+ searchable archived articles Experience Law360 today with a free 7-day trial. Attached documents. Related sections. Case information. Case title. Case number. Court. Nature of suit. Judge. Date filed. Law firms. Companies. Government agencies. Judge analytics. powered by Lex Machina(R) From major deals to high-profile litigation, the firms named to Law360's 2026 Regional Powerhouses list are leading the way across 14 states. They deliver deep regional expertise and make a lasting impact at the state and local level.