DBS Bank

Regional bank offering digital banking

Officer – Retention Agent-Credit Card - Cards & Unsecured Loans, Consumer Banking Group

Customer SupportUpdated on Nov 12

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

A university or junior-college degree or above is required.
At least one year of banking customer-service or customer-service telephone experience in another industry is preferred.
Familiarity with computer operations and tools such as Word, Excel, PowerPoint, LINE, and apps.
Good customer communication skills and strong emotional intelligence.

Responsibilities

Contact online-service customers by telephone to maintain customer relationships and explain credit card benefits and promotions.
Answer customer calls and handle credit card retention requests.
Resolve customer questions and requests related to credit card products.
Make outbound calls to notify customers about company projects and campaigns.

Desired Qualifications

At least one year of banking customer-service or customer-service telephone experience in another industry is preferred.

Description

-Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

工作內容

1) 電話聯絡線上服務和客戶關係維護，說明信用卡權益和活動。

2) 客戶來電接聽並處理信用卡挽留。

3) 解決客戶於信用卡商品等相關問題和要求。

4) 公司各項專案外撥活動通知。

資格

1) 大學或專科(含)以上畢業。

2) 一年以上銀行客戶服務或其他產業電話客戶服務經驗尤佳。

3) 熟悉電腦操作, 例如: Word, Excel, power point, line, app…等。

4) 具備良好的客戶溝通技巧且EQ佳。

Location:

Dehui B1

Job:

Product Sales

Schedule:

Regular

Employee Status:

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

Recently Posted Jobs

Explore more opportunities at DBS Bank

See more jobs