Full-Time

Software Engineer

Analytics

Confirmed live in the last 24 hours

Dialpad

Dialpad

1,001-5,000 employees

AI platform for customer engagement and collaboration

Compensation Overview

CA$119.5k - CA$141.2kAnnually

Junior, Mid

Vancouver, BC, Canada

The target base salary range for this position is $119,550—$141,217 CAD for exceptional talent based in British Columbia, Canada.

Category
Backend Engineering
Software QA & Testing
Software Engineering
Required Skills
Kubernetes
Python
Git
BigQuery
SQL
Docker
Tableau
Google Cloud Platform
Requirements
  • Bachelor's or Master’s degree in Computer Science, Software Engineering or related fields.
  • 2 - 4 years of working experience with software engineering or data engineering project
  • 2 - 4 years of experience with Python, preferably building libraries or web applications
  • 2 - 4 years of experience with SQL, able to optimize complex SQL queries and build data pipelines
  • Experience working with GCP including storage, BigQuery, Compute, Kubernetes or similar.
  • Experience with version control systems such as Git.
  • Experience with CI/CD and familiarity with containerization using Docker or similar.
  • Strong attention to detail, with a focus on data accuracy, quality, and integrity.
  • Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.
  • Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.
Responsibilities
  • You will own our internal library for dataset management and other data tooling packages
  • You will build and maintain data pipelines on Kubeflow
  • You will implement rigorous testing for our data pipelines and SQL queries
  • You will work closely with Ai Engineering team to build toolings for data science projects
  • You will implement automation and processes to improve our workflow
  • You will share the ownership of the DBT core infrastructure with AI Engineering
  • You will create and maintain dashboards (Tableau) and data pipelines (DBT) that help drive product and business decisions
  • You will contribute to our continuous efforts to enforce data privacy and compliance
  • You will collaborate with cross-functional teams, including Ai, engineering and product team
Desired Qualifications
  • Familiarity with DBT Cloud (bonus: DBT Core)
  • Familiarity with BI tools such as Tableau

Dialpad offers an AI-powered platform that enhances customer engagement, sales, and team collaboration through features like real-time transcription, sentiment analysis, live coaching, and predictive customer satisfaction scores. This platform allows businesses to understand conversations as they happen and improve customer interactions. Dialpad distinguishes itself from competitors with its fast-paced product innovation and strategic partnerships, such as its collaboration with the Sacramento Kings basketball team. The company's goal is to utilize AI to enhance customer service and sales processes for a wide range of businesses.

Company Size

1,001-5,000

Company Stage

Late Stage VC

Total Funding

$437.7M

Headquarters

San Ramon, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Dialpad's $300M ARR showcases its strong market position and growth potential.
  • The Surfboard acquisition enhances workforce management capabilities, attracting enterprise clients.
  • Recognition as Google Cloud Technology Partner of the Year boosts credibility and reach.

What critics are saying

  • Integration challenges from Surfboard acquisition may disrupt service delivery.
  • Rapid innovation pace could lead to quality control issues affecting customer satisfaction.
  • Dependence on partners like Google Cloud may pose risks if strategic directions change.

What makes Dialpad unique

  • Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.
  • Its AI-powered platform supports sales, customer engagement, and team collaboration.
  • Dialpad's continuous innovation outpaces many competitors in the communications industry.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
SaaStr
Feb 11th, 2025
How Dialpad Hit $300M ARR by Building Their Own AI Stack: 5 Key Learnings

At SaaStr AI Day 2025, Jim Palmer, Dialpad's Chief AI Officer (and co-founder of TalkIQ, which Dialpad acquired), shared the tactical playbook they used to build and scale their AI capabilities.

Infotech Lead
Dec 12th, 2024
Tech deals: Cadence, Dialpad, EvoluteIQ, Carahsoft, Futurum, Deloitte

Lyte Fiber, a Texas-based fiber internet service provider, has partnered with GOCare and Dialpad to revolutionize its customer experience.

FF News
Dec 5th, 2024
What’S The Best Thing About The Event? | Call & Contact Centre Expo 2024

There’s something different about this one…For the latest developments in the contact centre industry, the Call and Contact Centre Expo is the place to be.Find out from attendees and exhibitors what they thought the best thing about the event is. From meeting old faces and new, to the unique qualities that this particular expo provides, there’s plenty to celebrate here.Although one guest is… reaching… a little with their contribution.Read on to find out more.Connecting with others in the contact and call centre industryThere’s a conference for everything and it’s no surprise that call and contact centres have their own, given the amount of innovation and change taking place in this space.In this video we took the opportunity to speak to a range of attendees whilst there to get their thoughts.The Call and Contact Centre Expo 2024 brings together a vibrant community of professionals from across the industry, creating an atmosphere that many attendees say is the event’s best feature.A common theme among responses is the opportunity to connect—both with familiar faces and new prospects. For some, it’s a reunion of sorts, with years of industry experience culminating in meetings with former colleagues and mentors. Andrew Pattie from Sprinklr, for example, noted the joy of seeing old friends and even reconnecting with former or potential bosses, highlighting the tight-knit nature of the contact center world.A human connectionOthers emphasize the human connection fostered by the event. Gabi Warren and Jordy Van Gent from AI driven CX platform Puzzel, both pointed out the unique value of face-to-face interactions, especially after communicating virtually for so long. For them, the chance to shake hands, share a coffee, and chat with customers or peers in person makes all the difference

Telecom Reseller
Nov 14th, 2024
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency

SAN FRANCISCO, CA - November 12, 2024 - Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service.

Linqto
Oct 22nd, 2024
Dialpad News: Dialpad Hits $300 Million In Annual Revenue

In addition to this financial success, Dialpad has announced the acquisition of Surfboard, a workforce management company, as part of its strategy to offer more integrated solutions within its platform.